Great River Road Waterpark Holidays

The staff was great and the area was very convenient. My family and I really enjoyed our stay and friendly staff.

We had a great stay at Level. I think it’s a really good option for a longer trip, especially if you want more of an apartment-style setup and a convenient location. The staff was amazing from start to finish and truly made the stay stand out. Everyone was kind, helpful, and welcoming, and the service alone would make me come back. The location is also very convenient and worked well for getting around Chicago, especially if you don’t mind doing a bit of walking. For our family, I think it felt a little more geared toward professionals or longer stays than a traditional family hotel, but overall we had a very positive experience. If you’re staying in Chicago for more than a couple of nights and want something comfortable and convenient, I would definitely recommend it.

LONI, at the front desk was AMAZING!! from the time we checked in, until we left, she was absolutely great. The hotel was so nice, clean, and in a great location, close to everything!! I'll definitely stay here again, when traveling to Chicago! THE KINZIE HOTEL gets 5 stars from me!

Early check not guaranteed, But always ahead to try. Thats what we did and still didn’t get it so we waited all day. When we got in, our suite was nice and clean and we enjoyed our stay

The Chez hotel looks beautiful on the outside but upon a closer look it is not so beautiful. A lot of the updates to the hotel are already showing wear, it is apparent that they were not trained to clean with the amount of crumbs on the floor and the hair on the shelves. The walls are super thin and you can hear everything from the people staying both above you and beside you. On some Saturdays you can hear the music from the beautiful rooftop lounge clearly on the second floor. We asked about ice machines and they said they turned them all off for noise complaints. Soundproofing and cleanliness should be the main focus of this hotel going forward.

We came to the property for my wife’s 40th birthday celebration. From the moment we walked in through the doors, we felt pampered. Everyone on staff was friendly, high energy, and always willing to help. The housekeeping staff was top notch as they went above and beyond with expectation on not only keeping things clean, but organizing our clutter, leaving thoughtful birthday treats, and making us feel comfortable. I now do not want to travel without staying at a 4 seasons property. They made our experience 10 times better!

Everything was mostly great. Except it was a bit overpriced (especially the spa) and minibar person kept adding stuff I didn't use to my bill. Also they don't tell you what perks you have depending on your reservation. You have to ask. Also I stayed in a junior suite for 8 days and they wouldn't give me a late check out. Finally, they begrudgingly have me an hour after I reminded them I spent almost $9,000 dollars there. Gee, thanks. Front desk guy at check in was mostly unhelpful although he was friendly and polite. Tons of great stuff.

The most helpful staff. The most comfortable bed. The most luxurious bathroom. The Peninsula is unrivaled amongst the five-star hotels. Cannot wait to return yet again!

The staff did not explain that room cleaning was available only upon request. For the breakfast specialty coffee you had to wait for the front desk staff to be available.

Beautiful hotel! Right on the pier near everything! Included were activity and food credits. Limited amenities (no pool or hot tub and never found the gym) but we were near so much it didn’t matter. Highly recommend

A couple of things in room were broken. Staff was super responsive and friendly.

Great room, price, and staff! Also a great location.

Service was poor - over a 10-day stay, my room was not made-up when I returned on some days (after 5 PM on two days and after 8 PM on another). I had to call the front desk and request housekeeping. The front desk was not particularly friendly. The room was fine, but next time I will look to stay elsewhere in Fulton Market.

Beautiful hotel! Right on the pier near everything! Included were activity and food credits. Limited amenities (no pool or hot tub and never found the gym) but we were near so much it didn’t matter. Highly recommend