Roosevelt Roads Waterpark Holidays

Property was beautiful and clean , some of the staff had attitude, I fell in there property and sprained my ankle and there was a worker in the utility room and saw me fall and he didn’t even ask to help me get up or if I needed medical attention, I went to the office and told them and they offered me ice , they didn’t even ask if I’m okay or again if I need it medical attention, and they gave me the wrong room I was supposed to get a city view and all I got was a parking lot view , and when I told them they told me it was my problem , my flight was leaving pretty late and I told them to accommodate me because they gave me the wrong room they made me pay for an extra night when I asked them for late check out …. Aisha she was one of the supervisors which was pretty nice to me and tried to accommodate me she tried calling the big office but they didn’t want to accommodate me for a late check out ….

It was a wonderful experience. The staff provided exceptional service.

Great place to stay

As is every property in Puerto Rico, its over priced. But its nice, its new, the staff is excellent but the area is just ok. The bathrooms are baths, no room...but overall its very nice. But again, room rates in PR are insane lately.

Me and my significant other had the room with the private hotub/balcony. It was nice, but the room had one ac unit against the window, and the doors and windows did not seal great so it was hard to get the room cold. Other than that, the shop/restaurant downstairs was convenient. The hotel itself is in such a good area, 10-15 min from old San Juan’s restaurants, shops, and night life. Highly recommend if you’re a sushi person or anyone trying to find local food, tayzan and ropa vieja grill. Lastly, the hotel was very on top of giving us recommendations for food, excursions, and bars.

Everything was lovely, including the food! The beach and pool was absolutely amazing!!

Service. It’s clear everyone got the memo. David greeted us at the bell stand as we arrived and was ready to be helpful whenever we needed anything. Housekeeping was awesome, Jesus made the best Negronis at the Casa Grande bar. Breakfast staff, particularly Noel, were super friendly and helpful with local tips and suggestions - always a great way to start each day

Top tier very cleanly excellent room service. Wonderful Beach service a must stay keep on your bucket list absolutely amazing views and a wonderful experience.