Crete Senesi Waterpark Holidays

The property was clean. Front desk Service was fast and efficient, we only stayed one night, but it seems the grounds in general had better times. The room itself was very comfortable, did not had breakfast so not sure if it’s good or not. Area around the hotel was not pretty, lots of vacant buildings but did not felt unsafe.

The property was clean and staff friendly. The only bummer was the reliability of the elevator, mostly just on the day we left, some of our group had to carry their luggage down 4 flights of stairs. But other than that it was a good experience.

Highly recommended

This was a little slice of heaven and such a hidden gem. This place is by far my favorite that I have been to in Europe

Agradable estancia. Excelente servicio. La habitación la mantenían siempre limpia. Todo queda cerca del área. Muy recomendable

Worst service and the place dose not worth the price you are paying , please do your research before booking it, if not you will regret

It’s a beautiful property, but be aware that it is secluded and that the restaurant menu is quite limited and after a couple of days, we were happy to go elsewhere. The waiting staff was attentive and nice, front desk not as much (maybe the la guard barrier?)

This was a little slice of heaven and such a hidden gem. This place is by far my favorite that I have been to in Europe

Worst service and the place dose not worth the price you are paying , please do your research before booking it, if not you will regret

The property was clean and staff friendly. The only bummer was the reliability of the elevator, mostly just on the day we left, some of our group had to carry their luggage down 4 flights of stairs. But other than that it was a good experience.

Terribile. Esperienza da incubo, ci hanno rovinato la serata. Arriviamo alle 18:00 per il check-in e non c’è nessuno. Nessun messaggio, nessuna email, nessun preavviso con il codice di accesso. Nulla. Siamo costrette a chiamare un numero, restando fuori con tutte le valigie, mentre una persona al telefono ci chiede i documenti prima ancora di darci il codice. Situazione già assurda. Entriamo finalmente in stanza e la televisione non funziona. Zero canali, completamente inutilizzabile. Richiamiamo il numero del check-in e la signorina ci passa un altro numero, dicendo che “ci avrebbero aiutato loro”. Chiamiamo e risponde una persona estremamente scortese e cafona, che invece di scusarsi per il disagio esordisce con: “Innanzitutto chi vi ha dato questo numero? Io non sono nel mio orario lavorativo, prenderò provvedimenti” e subito dopo: “Io non sono un tecnico della televisione”. Nessuna scusa. Nessuna disponibilità. Trattate come se i loro problemi aziendali fossero colpa nostra. A quel punto chiedo il rimborso per poter andare in un’altra struttura. Mi viene risposto che “non hanno potere decisionale” e che la manager mi avrebbe contattata il giorno dopo. Mai sentiti. Spariti. Zero professionalità, zero assistenza, zero rispetto per il cliente. State lontani mille miglia.

Highly recommended

The property was clean and staff friendly. The only bummer was the reliability of the elevator, mostly just on the day we left, some of our group had to carry their luggage down 4 flights of stairs. But other than that it was a good experience.