Normandy Isle Waterpark Holidays

The staff were very accommodating! The location was perfect. However, the apartment did not have basic kitchen items like dish soap, paper towels or spices, I had to DoorDash those items.

Everything was excellent

Pool should be open later with entertainment for adults and there should be drinks special nice property but but nothing to do after 6pm unless your going to the night club. Have a ice. I’d in room for guest they only ice box was filled with hotel products which was over prices

The beach had a lot of sargassum which was disappointing during our stay, however, the pool area and rooms were very nice. The buffet breakfast was particularly amazing!

Excellent location and nice new rooms. Room balconies are a plus. Lack of lounges and coworking areas do not meet current expectations for travelers. There’s also miscommunication between the hotel staff. For instance when ordering ice to the room, the front desk places an order to the fifth floor restaurant and never follows up, so you would be waiting for a while to get something as basis as ice. On the positives, they seem to sown a lot in security both personnel and technology.

Everything was excellent

The customer experience was exceptional. The location is superb, offering a prime ocean view. The complimentary amenities were a significant highlight.

Everything was excellent

The hotel is perfectly located in the heart of South Beach, which is by far its strongest asset. You can walk almost anywhere, and for the price, the location is hard to beat. That said, the service and amenities fall short of what I would expect from a true 5-star property. Beach service feels overpriced, with umbrellas costing $38 and coconuts reaching an astonishing $21 each. While the pool staff are friendly and attentive, simple requests often take far too long, including something as basic as bringing a check. Housekeeping and room service also need improvement. The in-room coffee and tea station was rarely replenished properly, and it often took multiple calls just to receive missing items like cups, sugar, or stirring sticks. Instead of bringing everything at once, staff would frequently forget part of the request. The rooms could use some updates as well. The hair dryer and iron feel outdated, and unfortunately the iron damaged one of my shirts during my stay. Overall, Loews offers a fantastic South Beach location and decent value, but the service inconsistencies and aging room amenities keep it from being a true luxury experience. I would rate it as a solid 4-star hotel rather than a 5-star property.

Everything was excellent

Room was clean and great location beside the beach. Room had kitchette and big fridge, microwave etc. so was great. It was dated and internet didn't work in our room but worked well in the lobby. Great value for money :) happy with it.