Normandy Isle Waterpark Holidays

The hotel was OK but pricey. Breakfast included but limited to three dishes. The access to the beach waa 2 blocks away. No coffee. The staff was very good. maker in the room. The hotel carpets were overused

Good experience, pricey amenities

We were on the second floor with a lanai and an awesome view of the ocean the room was mostly clean (rating a number 4 for a bit of dust on cabinets and wrappers on floor).. But the bathroom didn't have a shower door and just a sliding barn door to the bathroom that didn't lock was kind of strange when someone was taking a shower and anybody could walk in; sometimes housekeeping would just come in while someone in there. Also, it wasn't clear if we could use the pump hand soap and shampoo, etc as they were price $22 if we were to take them, but some of the bottles started out 1/2 full. We wish they had in-house laundry since we were there for 5 days. Nice to have room service but all the breakfast items like waffles and eggs benedict were too sour for both me and my son. The pool & lazy river were smaller but great and warm (seemed to be saltwater)

Room was okay. The beds were smaller than we expected and there were only flat sheets on the mattress rather than fitted sheets. Breakfast was very good, pool and beach access were great.

The rooms are nice and large, amenities such as toiletries and free water bottle were great, and the easy access to the beach was perfect - you get chairs and an umbrella as part of your stay. Dining was also amazing - between the Nobu restaurant, the Inez Cafe, and tasty breakfast, you're covered! We did have issues, however, related to housekeeping - they were really kind and helpful, however, I don't know if it was due to miscommunication or mismanagement, but they skipped cleaning our room one day, and on another, took items but didn't replace with new ones, so had to call for towels, etc. On top of this, I had asked for items to be removed from the fridge days before our stay - received confirmation that it would be done. Got to the room - the items were not removed. I texted using their text system to ask if someone could remove the items, and received confirmation - twice over the time of our stay- but it never happened. This was frustrating. I could tell we weren't the only ones experiencing similar issues. Also, it took a couple tries of showering to understand the reason why water was pouring out onto the floor - the shower/glass door was missing a rubber cover at the bottom, so had to report that. Outside of these areas, the stay was really nice/relaxing.

Good experience, pricey amenities

We had a partial ocean view

Good experience, pricey amenities

Loved the location, room was nice, bathroom very small, very friendly staff, slow service at restaurant in the morning. Will go back

Good experience, pricey amenities