Yucatan Peninsula Waterpark Holidays

General cleaning and staff were great. Food was limited. The app they require you to use for reservations doesnt work. According to some staff a lot got moved to the GR solaris from royal solaris. Seems like they dont really care about a lot of the functions at royal solaris anymore.

The resort itself is nice .. the restaurants were clean and food was very good .. the bars close early and that was a drag for the person I traveled with .. they have a lot of wild life on the property so we couldn’t enjoy our swim up ..

Second time at this resort, first time in privileged, and we loved it! Having the butler service was like having a best friend to help guide the experience and our butler Lisandro was outstanding! The accommodations, food, drinks, service, pools, wildlife, Spider Monkeys, were all amazing!

great staff and food/drink

Second time at this resort, first time in privileged, and we loved it! Having the butler service was like having a best friend to help guide the experience and our butler Lisandro was outstanding! The accommodations, food, drinks, service, pools, wildlife, Spider Monkeys, were all amazing!

The resort itself is nice .. the restaurants were clean and food was very good .. the bars close early and that was a drag for the person I traveled with .. they have a lot of wild life on the property so we couldn’t enjoy our swim up ..

Love it here! Ask for Erick

General cleaning and staff were great. Food was limited. The app they require you to use for reservations doesnt work. According to some staff a lot got moved to the GR solaris from royal solaris. Seems like they dont really care about a lot of the functions at royal solaris anymore.

great staff and food/drink

Guys don’t do it! There are far better hotels out there. Maybe we came at a bad time. But their buffet was down for remodeling, the servings of food they served were super tiny and they would get mad if you wanted like 3 or 4 more plates. The kids pool was very dirty with algae and debris. The food selection was not the best. As a family that likes to eat fresh on the beach, they didn’t have many varieties of fruits and vegetables. I don’t normally leave poor reviews I think on a personal level, we had fun because it’s all an individual perspective, we wake up and are thankful and it’s great. But having stayed at other hotels, this one I would not recommend. Their staff was not on the same page about things, one would tell us we can get late check out and when the day was coming up and we want to ask apparently they didn’t want to honor it. The entertainment staff never played volleyball after I asked every day for a week. Overall would recommend you check other options ! Trust me ! And the beach was really rough! High waves which I didn’t mind but rough for small kids. But there were some great people nonetheless! Jose from the pool was amazing, Manuel from the dining was excellent. Yameli from dining was outstanding. I expected more for the money I paid. Disappointed and won’t be coming back

Guys don’t do it! There are far better hotels out there. Maybe we came at a bad time. But their buffet was down for remodeling, the servings of food they served were super tiny and they would get mad if you wanted like 3 or 4 more plates. The kids pool was very dirty with algae and debris. The food selection was not the best. As a family that likes to eat fresh on the beach, they didn’t have many varieties of fruits and vegetables. I don’t normally leave poor reviews I think on a personal level, we had fun because it’s all an individual perspective, we wake up and are thankful and it’s great. But having stayed at other hotels, this one I would not recommend. Their staff was not on the same page about things, one would tell us we can get late check out and when the day was coming up and we want to ask apparently they didn’t want to honor it. The entertainment staff never played volleyball after I asked every day for a week. Overall would recommend you check other options ! Trust me ! And the beach was really rough! High waves which I didn’t mind but rough for small kids. But there were some great people nonetheless! Jose from the pool was amazing, Manuel from the dining was excellent. Yameli from dining was outstanding. I expected more for the money I paid. Disappointed and won’t be coming back

Horrible horrible horrible do not waste your money there add $100-$200 more and stay in a better one. We were a group of 10 with 2 birthdays the only thing they provided were Individuals desserts and even after I offered to pay no decorations. Beds were terrible and so uncomfortable. Staff was very uncooperative and had no clue what they were doing. I have a special needs kids with dietary restrictions and couple people with special food needs that even refused to make a cheese pizza (heat a cheese pizza) horrible terrible awful food with no regards to cleanliness and freshness. Food is band and very repetitive even though we only stayed 3 days. NO ICECREAM. No fun drinks for kids. Juices were leftover blended fruit with water. Bread was always stale. No butter except in breakfast

General cleaning and staff were great. Food was limited. The app they require you to use for reservations doesnt work. According to some staff a lot got moved to the GR solaris from royal solaris. Seems like they dont really care about a lot of the functions at royal solaris anymore.