Yucatan Peninsula Waterpark Holidays

I really enjoyed the delicious food and superior service.

The all inclusive package is great and the staffs are welcoming and helpful.

Great food and drinks! The staff and service was fantastic! Would definitely come back!

Estrella waitress at the pool was the best!!!!

Love this property. Stayed with husband and 2 young kids. There is something for everyone. The facilities are top tier and well kept. We will be returning!! 5 stars!

The room was not as pictured, it was definitely older than we expected. The staff was okay for the most part, but 2 staff members in particular were really rude to us for having triplets. One of them was the train driver, his name Bernabe who didn’t want us using our stroller. He made a comment along the lines of people being so insensitive bringing big A$$ strollers into the train. I told him my husband and I were outnumbered, and if I had only one child, I would not be bringing a stroller; but we have triplets. On top of that he was blocking us from getting on the tram. The other member was from the family club who spoke too fast and wasn’t flexible to us regarding the hours. Yes, we went 18 mins before closing, but she said she needed that time to clean, she had a lot of attitude towards us. Definitely not appropriate, her coworker was a lot more understanding and let us play for a little bit, we helped clean up the toys. Everyone else was very nice and attentive to us. On the first day they wanted us to get a “free” VIP breakfast and gift, it was a waste of our time. They wanted us to buy shares. They were very annoying, especially knowing we went for vacation not for business. There was also nothing VIP about the breakfast. The food was mediocre at best. Lots of reconstruction, which meant a lot of walking and nothing in between point A and point B. Although the wildlife did make up for the long walk in between. Creeps in the kids pool & no security.

Love this property. Stayed with husband and 2 young kids. There is something for everyone. The facilities are top tier and well kept. We will be returning!! 5 stars!

This property is absolutely beautiful. From the moments that you walk in the staff make you feel you are at home. The service amazing. The activities both morning and evening need improvements, especially for folks with kids or teenagers. The food seemed redundant and not much of variety, but overall decent. I would recommend this property to freinds and family.

Estrella waitress at the pool was the best!!!!

I really enjoyed the delicious food and superior service.

The all inclusive package is great and the staffs are welcoming and helpful.

Estrella waitress at the pool was the best!!!!

This property is absolutely beautiful. From the moments that you walk in the staff make you feel you are at home. The service amazing. The activities both morning and evening need improvements, especially for folks with kids or teenagers. The food seemed redundant and not much of variety, but overall decent. I would recommend this property to freinds and family.

Wouldn’t return. Too many things need to be fixed. Had some great service from some workers, then some workers did absolutely nothing but ignore things. Food was ok. Places said open, most were closed while we visited. Kids club wasn’t planned out good at all your younger teens were with toddlers. Didn’t even use clubs due to them not wanting to do the baby things. Needs improvement with age appropriate things…. We had an ok time, just wouldn’t ever return.