East Coast Waterpark Holidays

I like the staff was very helpful. Place was good but too big, crowded, many hotels in one place making it difficult to enjoy because it’s divided in different places. Dining at the carte also was shortened to 3 choices from 6 days stay, the entertainment was excellent dancing in pool, aquatic show, circus and magic show. We enjoyed all the entertainment karaoke dancing was great.

Everything it was nice la gent e te trata súper bien

Great service, but you be able to use o ly the buffet fron that hotel. Staying on the premium hotel you should be able to use any other hotel buffet.

Dice q el hotel esta totalmente renovado pero no parece, 1er dia no pudimos dormir pq el AC no enfriaba, era una queja de varios huespedes. Tampoco enfriaba el minifridge. Lo cambiaron 2 veces y nada. Por suerte al otro dia nos cambiaron la habitacion y todo mejorò. Gracias al conserje Manuel por ayudarnos al cambio y su amabilidad. La playa totalmente inservible por montañas de sargazo que apestaban la zona. 5 dias alli y nunca limpiaron la playa.

i loved everything about this resort

Las piscinas cierran muy temprano, mas staff para el servicio y mantenimiento para la propiedad, Andry fue muy amable.

Dice q el hotel esta totalmente renovado pero no parece, 1er dia no pudimos dormir pq el AC no enfriaba, era una queja de varios huespedes. Tampoco enfriaba el minifridge. Lo cambiaron 2 veces y nada. Por suerte al otro dia nos cambiaron la habitacion y todo mejorò. Gracias al conserje Manuel por ayudarnos al cambio y su amabilidad. La playa totalmente inservible por montañas de sargazo que apestaban la zona. 5 dias alli y nunca limpiaron la playa.

This property has a nice waterpark that kids will enjoy, but unfortunately, that’s about the only highlight. All the kids’ activities come with an extra cost, and even the character breakfast was about $55 per person. The rooms are not well maintained — the shower was in poor condition, towels were stained, and the balcony doors barely opened. Food across the resort was just okay, nothing special. The arrival and departure process was some of the worst I’ve experienced at a hotel. At check-in, we weren’t given a map or any information about the resort — you have to wait for the concierge, who mainly focuses on selling activities. At check-out, we waited over 25 minutes just to leave. The beach was very disappointing, completely covered in seaweed. They only started cleaning after three days, and even then it was still full of seaweed, making it not enjoyable at all. Customer service was very inconsistent. At the waterpark, I even had to wait in line just to get a glass of water since only bartenders could provide it. Overall, aside from the waterpark, I can’t recommend this property — especially considering the price and level of service.

Great service, but you be able to use o ly the buffet fron that hotel. Staying on the premium hotel you should be able to use any other hotel buffet.

Dice q el hotel esta totalmente renovado pero no parece, 1er dia no pudimos dormir pq el AC no enfriaba, era una queja de varios huespedes. Tampoco enfriaba el minifridge. Lo cambiaron 2 veces y nada. Por suerte al otro dia nos cambiaron la habitacion y todo mejorò. Gracias al conserje Manuel por ayudarnos al cambio y su amabilidad. La playa totalmente inservible por montañas de sargazo que apestaban la zona. 5 dias alli y nunca limpiaron la playa.

Everything it was nice la gent e te trata súper bien

Everything it was nice la gent e te trata súper bien

Great service, but you be able to use o ly the buffet fron that hotel. Staying on the premium hotel you should be able to use any other hotel buffet.

Dice q el hotel esta totalmente renovado pero no parece, 1er dia no pudimos dormir pq el AC no enfriaba, era una queja de varios huespedes. Tampoco enfriaba el minifridge. Lo cambiaron 2 veces y nada. Por suerte al otro dia nos cambiaron la habitacion y todo mejorò. Gracias al conserje Manuel por ayudarnos al cambio y su amabilidad. La playa totalmente inservible por montañas de sargazo que apestaban la zona. 5 dias alli y nunca limpiaron la playa.