East Coast Waterpark Holidays

I love everything

Beautiful pools and ocean areas. Most scheduled dinners where very good but the buffet was very poor.

Food was good. Services was terrible. Bar staff great.

Room was nice, liked the swim up room, although the door to get out to it was very hard to open. Infinity pool was very nice and not crowded at all. Would be nice if the swim up bar opened a bit earlier (opens at 10) but not a big deal. We went in November and at times it felt like having our own private resort (low crowds). We liked seeing the characters. Plushies/toys are expensive. $45 for a Garfield.

I love everything

Beautiful pools and ocean areas. Most scheduled dinners where very good but the buffet was very poor.

Excellent service

Absolutely the worst stay we could've possibly booked. On the first day of our trip we arrived at the Adults Only Bavaro Barcelo Premium area and were checked into our Beach Front room. Within 10 minutes of simply using the toilet (nothing heavy) after arriving at our room it was flooded. The maintenance staff brought a dirty mop bucket and suggested after they used it we change there and shift our day plans for maintenance. We advised the staff and were moved to another room next door and were met with Mosquitos the office staff commented on. We were told to leave the door open and buy repellent. We didn't sleep a single good night in our five night stay due to maintenance operations in the morning beginning prior to the 8am start that the hotel staff had mentioned it should've been. Our concerns despite multiple instances were not addressed and instead we were told "please give us a chance again and we may give you a discount" I've included pictures of what we've experienced so any traveler can save their money for an office staff that actually cares about your health and well being. Fellow travels we met also reported many issues to include being harassed by excursion staff for more money and inappropriate comments as well as completely ignoring so called policy set forth by Barcelo. Also note that the policy they refer to is a shifting goal. They are not out to help your stay, just get you through it and pinch your pockets. Avoid at all costs.

Food was good. Services was terrible. Bar staff great.

Beautiful pools and ocean areas. Most scheduled dinners where very good but the buffet was very poor.