Western Cibao Waterpark Holidays

The rooms are large and beds are comfortable. Draw back is rooms are on a busy road so you here street noise. Also be prepared to have to listen to sales pitch on buying vacation club.

Staff amenities treatment food. Everything was excellent. Definitely recommended Im coming back.

The good: — It’s centrally located in Puerto Plata and close to POP airport. — The bad: — the food is very hit or miss. If you are Dominican The ugly: —Many of the staff do not seem mindful of hospitality basics. Particularly I notice that many of the female staff are very short with women. — The toilet seat in the room does not fully cover the seat of the toilet. We had two rooms and both were like this. Because the toilet seat was too small for the toilet, you are sitting on the cold bare toilet when you use the bathroom. There may as well have been no toilet seat.

Wow… speechless! Really enjoyed the chef, private driver, and safety we felt on the beautiful property!

Good room with standard amenities. The location right on the beach was awesome. The staff were always friendly and accommodating. It’s a very peaceful experience.

We rolled into Santiago later than we hoped, but honestly that drive from Santo Domingo turned out to be half the fun. There’s something about watching the landscape shift outside the window that makes the miles fly by. Just after 5:10pm in the afternoon we pulled up to the hotel, road weary yet excited. The front desk crew greeted us like old friends, smiles all around. They walked us through everything we needed to know and even handed over vouchers for a welcome drink. Sweet idea, though it missed the mark for me I do not drink alcohol and sugary drinks aren’t my thing either. Maybe next time they could keep a crisp sparkling water or something similar on standby for folks like me. The next morning, still riding the high of a great breakfast, I stopped at the concierge desk. All I wanted was to lock in a deep-tissue massage for Saturday the thirty first. No fuss. Within minutes I had two bookings: mine at one in the afternoon for an hour, and another at 2:15pm for my friend, half an hour, my treat. Fast-forward to Saturday. I strolled into the spa at 12:50pm, already melting into relaxation mode, only to hear the therapist say she had just taken someone else for my slot. My jaw nearly hit the floor. I asked when that person had booked and, sure enough, they would reserved about five hours after I did. Any spa worth its salt sticks to first-come, first-served scheduling, not whoever wanders in first. They offered to fit me in the next day, but I was checking out.

The good: — It’s centrally located in Puerto Plata and close to POP airport. — The bad: — the food is very hit or miss. If you are Dominican The ugly: —Many of the staff do not seem mindful of hospitality basics. Particularly I notice that many of the female staff are very short with women. — The toilet seat in the room does not fully cover the seat of the toilet. We had two rooms and both were like this. Because the toilet seat was too small for the toilet, you are sitting on the cold bare toilet when you use the bathroom. There may as well have been no toilet seat.

The rooms are large and beds are comfortable. Draw back is rooms are on a busy road so you here street noise. Also be prepared to have to listen to sales pitch on buying vacation club.

Staff amenities treatment food. Everything was excellent. Definitely recommended Im coming back.

The good: — It’s centrally located in Puerto Plata and close to POP airport. — The bad: — the food is very hit or miss. If you are Dominican The ugly: —Many of the staff do not seem mindful of hospitality basics. Particularly I notice that many of the female staff are very short with women. — The toilet seat in the room does not fully cover the seat of the toilet. We had two rooms and both were like this. Because the toilet seat was too small for the toilet, you are sitting on the cold bare toilet when you use the bathroom. There may as well have been no toilet seat.