Altos de Chavon Village Waterpark Holidays

Amazing, best service ever

Everything about this property was just perfect the staff the rooms the entire place food was delicious 20 out of 10

Rafael and nacho the manager they are the best

This will eventually become a very nice hotel. Given our attendance 10 days after its opening, about 60% of the hotel was completed. As a result, we weren’t able to enjoy everything that is listed. However the great thing is they offered us a complimentary return visit for the same number of people and number of days! The Pros: They have the best fitness center I’ve ever seen at a resort. It has a spin room, boxing room, polytechnics room, stair masters, treadmills all looking out at the beautiful golf course. There are plenty of seating areas throughout the resort. The bowling center (about 13-14 lanes) and sports bar was nice, especially during NBA finals. The best restaurant to book was the Mediterranean restaurant. Food was very nicely seasoned and great portion size. The hotel is very spacious and you never feel like it’s tons of people. The Cons: Ocean view is NOT what you think. DR has some type of restriction where this resort had to be so far away from the ocean. So it really is like viewing the ocean from a distance past a forest. We purchase ocean view but it was nothing but construction and forestry. The pool closed very early like at 6pm. The food wasn’t the best at the restaurants we booked (Italian, Mexican). They ran out of some of the items listed and it wasn’t seasoned well. The spa was ok. Our therapist did a lot of rubbing rather than massaging. For the price, it wasn’t worth it to me or my husband (a couples massage was almost $700).

Resort is huge… if You don’t mind walking in the heat then you’re good. There are trolleys to take you for place to place. But you have to be patient and wait. The food is just ok. Room service made up our room daily but didn’t clean. The carpets were never vacuumed and the floor was never cleaned. Other families said they were left with snacks and night time chocolates. For a resort this big there needs to be more entertainment. Pools need more things to do. Contests / foam parties etc. this is our 2 nd time going bk in 2 years. There has been a big change to the resort and prob won’t be back.

Amazing, best service ever

Everything about this property was just perfect the staff the rooms the entire place food was delicious 20 out of 10

Rafael and nacho the manager they are the best

Staff and food were great

Great service, clean rooms and beautiful facilities.

We were very disappointed with our stay and would not return to this resort or another Royalton property based on this experience. The room had several maintenance issues. The shower leaked water into the toilet area every time it was used, leaving the bathroom floor wet, and the air conditioning never got cold enough to keep the room comfortable. The food was one of the biggest letdowns. The buffet had a very limited selection, and we found ourselves eating mostly rice and beans because very little else was appealing. If you don’t reserve the specialty restaurants before arriving, it’s nearly impossible to get a reservation. While we were able to occasionally walk in, the food at those restaurants wasn’t much better, and we often ended up going back to the buffet afterward because we were still hungry. The entertainment was underwhelming, and there wasn’t much happening throughout the day or evening. The pool was also in rough condition and looked like it needed significant maintenance. Overall, this was not the quality we expected from an all-inclusive resort. Between the poor room conditions, disappointing food, lackluster entertainment, and overall maintenance issues, we would not recommend this resort and would not choose to stay at a Royalton property again.

Amazing, best service ever

Rafael and nacho the manager they are the best

This will eventually become a very nice hotel. Given our attendance 10 days after its opening, about 60% of the hotel was completed. As a result, we weren’t able to enjoy everything that is listed. However the great thing is they offered us a complimentary return visit for the same number of people and number of days! The Pros: They have the best fitness center I’ve ever seen at a resort. It has a spin room, boxing room, polytechnics room, stair masters, treadmills all looking out at the beautiful golf course. There are plenty of seating areas throughout the resort. The bowling center (about 13-14 lanes) and sports bar was nice, especially during NBA finals. The best restaurant to book was the Mediterranean restaurant. Food was very nicely seasoned and great portion size. The hotel is very spacious and you never feel like it’s tons of people. The Cons: Ocean view is NOT what you think. DR has some type of restriction where this resort had to be so far away from the ocean. So it really is like viewing the ocean from a distance past a forest. We purchase ocean view but it was nothing but construction and forestry. The pool closed very early like at 6pm. The food wasn’t the best at the restaurants we booked (Italian, Mexican). They ran out of some of the items listed and it wasn’t seasoned well. The spa was ok. Our therapist did a lot of rubbing rather than massaging. For the price, it wasn’t worth it to me or my husband (a couples massage was almost $700).