Bernese Alps Waterpark Holidays

Very comfortable hotel. Would stay there again. Walkable to everything.

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

The staff and amenities were top notch. The only issue we had were the amount of children running around the property, and some of them did not seem to be watched by a parent.

We have multiple rooms for our privacy. We also have a nice view and it's a non-smoking area. Rooms are very spacious and clean. Everything we need, we have it. It's very comfy! Staff were very friendly, very professionals. All the tourist spots are walking distance. We get to enjoy walking. Weather is good too!

Wonderful staff and property. Thank you for your care and a wonderful stay.

Very comfortable hotel. Would stay there again. Walkable to everything.

My family and I stayed in the Junior Suite, expecting the quality and hospitality of a four-star, family-owned hotel. Instead, it was one of the most disappointing hotel experiences we’ve had. The Junior Suite was dirty, neglected, poorly maintained, and dated—well below the standard we expect from a four-star property. I documented the condition with photos immediately upon arrival. We reported the issues and asked to be moved, but were told there were no other Junior Suites available. Housekeeping was unavailable, so I ended up cleaning parts of the room myself just to make it acceptable for my family to stay the night. With no feasible solution offered, we checked out the following morning and moved to another four-star hotel in Grindelwald. The difference in cleanliness, room quality, and service was immediate and significant. Based on our experience, I would not recommend Hotel Kirchbühl to anyone looking for a true four-star hotel experience.

The hotel was super convenient and the staff was awesome! The room was small and had limited amenities. Breakfast room was clean and comfortable and the food was quite good.

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.