Bernese Alps Waterpark Holidays

Although the room was ok the hotel overall was very dated! The restaurant was separately run from the hotel and the pool area while nicely located on the side of the lake was in need to maintenance and modernisation… I was very surprised that the hotels.com rating for this hotel was so high… at best this is a 3-star hotel… The staff were perfectly friendly and helpful, but there were not enough of them. You had to find the restaurant staff if you wanted a drink while sat by the pool area. We did eat in the restaurant on one night and although the food was good, it was expensive.. If you are used to a good standard of hotel on holiday, I would not recommend this one.

I am happy that I chose Beatenberg Resort & Spa for my first trip to Switzerland. Being up in the mountains, the hotel has incredible views. The bus is free as long as your a guest, and the bus stop is right in front of the hotel. I got the panoramic room with the balcony, every morning is like waking up in the heavens. The free breakfast has a wide variety of options and the dining room area has great views. You can eat outside on the terrace too. Gym and sauna have everything (steam and cold bath also). The staff are friendly and have excellent manners and graciousness. Everything is clean. Melina and Gelson provided first-class service. I’m already looking to book again for next year, but it’s too early.

Staff were really friendly and helpful. Beautiful setting.

Great stay. Clean. Great location. Would stay here again.

This hotel is located about 10 minutes away from Old Town Zurich. We took an uber to get here from Zurich HB. We were upgraded to a Junior Suite facing the pool. The pool was having a huge promoted white party, so the bass and DJ were vibrating the room. However, the music was done at 8pm and we didn't hear anything else after that. The king bed was very comfortable. My son used the couch pull out, which we had to call down 2 times for them to bring up bedding because there was no bedding for it and we had to set it all up. The pool area was nice and we used it twice. My son and I tried the buffet breakfast and was highly disappointed for what I paid (80 swiss franks = $100 usd) for cold, mediocre food. I couldn't believe the price, but I had to feed my 9 year old. After that, we just uber eats or did not eat at the hotel because I was not paying that price daily. You definitely paid for what you pay for here.

Most beautiful hotel I have ever stayed.

Amazing property perfectly located. Very helpful and welcoming staff. Definitely worthy of the Forbes Travel Guide 5-star.

Although the room was ok the hotel overall was very dated! The restaurant was separately run from the hotel and the pool area while nicely located on the side of the lake was in need to maintenance and modernisation… I was very surprised that the hotels.com rating for this hotel was so high… at best this is a 3-star hotel… The staff were perfectly friendly and helpful, but there were not enough of them. You had to find the restaurant staff if you wanted a drink while sat by the pool area. We did eat in the restaurant on one night and although the food was good, it was expensive.. If you are used to a good standard of hotel on holiday, I would not recommend this one.

Breakfast was great although menu stays the same.

We travel a lot but we have never seen such a nice staff anywhere. Shayan is a sweetheart and extremely nice and helpful. My son was sick and one of staff went out of her way to make kitchen make a soup for him. You don’t see these kind of stuff often. Thank you to all the staff.!

The hotel is in an excellent location The property is very clean the staff is excellent and very accommodating. I would recommend this hotel 100% nothing was disappointing for me