Crans-Montana Ski Area Waterpark Holidays

The staff was very nice, clean, and parking easy.

Property location was fantastic. Charming building, and staff were great.

The hotel was very clean and the staff was friendly and helpful.

absolutely beautiful hotel staff was so friendly food was amazing we wished our stay had been longer!!

absolutely beautiful hotel staff was so friendly food was amazing we wished our stay had been longer!!

Property location was fantastic. Charming building, and staff were great.

Everything was absolutely perfect. It is five star all the way. Service impeccable. Guest relations manager Giovanna was superb as was the entire staff. I don't think that my husband and I have ever been to any hotel anywhere in the world that is run so perfectly as this gem in the Swiss Alps ! We hope to be back again !

Nice staff ,clean unit and beautiful small town . Excellent experience. By the way we got there late without a telephone. So great residents living there helped us a lot . Happy ending.

absolutely beautiful hotel staff was so friendly food was amazing we wished our stay had been longer!!

The property is very nice but this definitely does not have the amenities and services of a five-star hotel. First of all it is a private residence. There is no concierge, no front desk, no spa, no gym, I know other rooms beside the rooms you stay in. The rooms are very nice but are missing some basic things especially since they rank themselves that's why I start. There was no lotion, no conditioner, and that toiletries were not luxury. Just average. They included breakfast it's just a basket of bread and jam they didn't leave at the door with some yogurt and butter. The residence does not have its own parking. You have to use private parking but at least it's close to the residence. The manager of the restaurants downstairs is the part-time property manager and he is friendly and nice but he's not there when the restaurant is closed. If you need something then call the number on the reservation you will get someone who will have to ask somebody else and get back to you for anything you need. This is more like a VRBO. The steam feature and the shower is nice but does not qualify this as a spa property. Location is great and overall we have a good stay but the descriptions of the property need to be updated so that expectations are realistic.

Very comfortable room and bedding. Clean overall. Very friendly and helpful staff. Only downside is that prices are high for the overall "package".

Staff were extremely kind and helpful. They go above and beyond to ensure you have what you need. Room was spotless and amazing. Would highly recommend staying here.