Sud - Muntenia Waterpark Holidays

Really upscale resort for Romania. Would recommend and would visit again.

All v good

When checking-in, they tried to charged us more than was indicated in the Expedia receipt. We had to insist in paying the correct price. We also asked for the complementary bottled water promised through Expedia. We were told there's nothing complementary. So, at midnight, we had to find a convenience 24 hours store, on a rainy night, to buy some bottled water. Next day we found in our room an apology letter and I bottle of wine, probably due to our checkin review. This cannot be considered a 4 stars hotel. None of the perks promised through Expedia, such us complementary bottled water, and discount at a nearby restaurant were offered to us. The last 24 hours of our stay dirty laundry was throw on the hallway floor.

Great stay. Classic architecture and decor I was traveling from the US and this stay was a treat

We have stayed at the Grand Hotel Bucharest for several years and love its beautiful architecture, wonderful views, and unbeatable location. This time, we stayed in a lovely suite, but unfortunately, several aspects were disappointing. We arrived the day after Halloween, and the smell of cannabis in our suite was overwhelming. Even a week later, our luggage still smelled of cannabis simply from resting on the room’s floor. This is unacceptable for a luxury hotel. At check-in, Corina seemed distracted and disengaged. When I requested restaurant recommendations and directions, she was unhelpful, even after I explained that I was unfamiliar with the area. She did not offer a map or clear guidance. Thankfully, her colleagues were exceptional! Maria was professional, knowledgeable, and genuinely helpful, while the gentleman at the entrance was extremely kind and welcoming. The Romanian restaurant served good food, although service was slow. The upstairs gym appeared dirty and in need of better maintenance. The hotel’s location remains exceptional, making sightseeing in Bucharest a pleasure. However, this beautiful property deserves much better housekeeping, maintenance, and consistent hospitality. As loyal returning guests, we sincerely hope management addresses these issues. A luxury hotel should offer not only beautiful surroundings but also cleanliness, professionalism, and attentive service.

Front Desk Manager "Oana" was great. If it were not for her quick wit, the filming crew and actors in the lobby in the mid afternoon was very disrupurtive during check-in. Her candid comments and remarks made the bad first impression a little more managable. Walking in their equipment, wires and bags where half way blocking the entrance, and all over the floor in the lobby. Not safe. Someone realy thought it was a good idea to be filming at mid afternoon in the lobby and reception area! Room was nice and comfortable, breakfast for the size of the hotel was nice. If your a tea drinker, then this is the place for you, must of been at least 15 different choices. parking was tight upon arrival, however once the filming crew left later that night, it was 100% better.

The staff was amazing. We arrived later in the evening. The hotel is on a cobblestone street where motorized vehicles are not allowed. The hostess met the cab out at the street and helped with luggage. We had an early morning excursion and so they packed breakfast to go. In addition they made wonderful recommendations that made our trip that much better. The only thing I would note is there is no elevator so and spiral staircases so it may not be right for everyone. Other than that it was very centrally located and right next to the resturaunts and clubs. Great stay, great food and great staff.

. Hotel is in good location . Staff were friendly and welcoming . The hotel was clean throughout our stay . Our bedroom was cleaned daily, except on Sunday. I'm not sure whether this was because it was our last night, due to reduced staffing, or if it was simply missed by accident. . The lift is out of use, therfore not suitable for disabled people.

Great apartment, exactly as shown in the photos, and the host was very good at communicating everything that we needed to know, such as how to get into the property ect. The building itself looks a little run down, but don't let this put you off. The apartment itself is lovely and it has everything that you need. We really enjoyed our stay here.