Paliokastro Waterpark Holidays

This was excellent hotel. Good location. Staff was very helpful. Ask for Panos at reception desk.

Severe health and hygiene issues - confirmed bedbugs. We experienced a severe hygiene issue during our stay at this property. Within the first 48 hours, my husband began developing severe bite marks. We notified the front desk immediately to request a deep clean and fresh bedding, but the issue was dismissed as local outdoor bug bites. Despite thoroughly checking the room initially and finding nothing, we later discovered a dead bedbug under the covers. We have photographic documentation of both the insect and the daily bite patterns. Other guests have noted similar experiences in past reviews. Travelers should exercise caution when booking this location.

Hotel is tired and outdated. Needs maintenence as chipped walls, frayed carpets, bad paint job. Stick in the 90's. Breakfast is fair but nothing to remember.

Ok stay, but some details did not match a 5-star luxury suite experience Overall, our stay was okay, and there were some very positive aspects. The service at the outdoor restaurant was great, and the spa service was exceptional. That said, considering this is a 5-star hotel and the Pomegranate Suite is presented as a luxury/high-end room, there were several details that could be improved. We had just spent a week at Sani Dunes, and the contrast was noticeable. A small touch such as fresh flowers, which is usually expected in this type of room, was missing. The QR code for ordering food from the room did not work and showed a “page not found” error. Some areas of the room also felt outdated, with a few items appearing broken, rusty, or worn. The bedroom could also benefit from modernization, especially as there was nowhere convenient to charge a phone. In addition, there appeared to be a water leak under one of the bathroom sinks, as we found a wet towel with a stain on it. The hotel has strong potential, and some areas provide excellent service, especially the spa. However, in other areas, the service felt less warm and not as service-oriented as expected for a hotel of this level.

The Hotel was great! Centrally located for shopping and dining and most importantly close to the Parthenon. The staff was very friendly and provided excellent recommendations for brunch and dinner. The views of the Acropolis from the rooftop restaurant were amazing. We would definitely stay again! Avery provided excellent service on the rooftop restaurant. And the Reception attendants were very friendly and helpful.

The best of the best perfect place to have the Dream vacation

Ok stay, but some details did not match a 5-star luxury suite experience Overall, our stay was okay, and there were some very positive aspects. The service at the outdoor restaurant was great, and the spa service was exceptional. That said, considering this is a 5-star hotel and the Pomegranate Suite is presented as a luxury/high-end room, there were several details that could be improved. We had just spent a week at Sani Dunes, and the contrast was noticeable. A small touch such as fresh flowers, which is usually expected in this type of room, was missing. The QR code for ordering food from the room did not work and showed a “page not found” error. Some areas of the room also felt outdated, with a few items appearing broken, rusty, or worn. The bedroom could also benefit from modernization, especially as there was nowhere convenient to charge a phone. In addition, there appeared to be a water leak under one of the bathroom sinks, as we found a wet towel with a stain on it. The hotel has strong potential, and some areas provide excellent service, especially the spa. However, in other areas, the service felt less warm and not as service-oriented as expected for a hotel of this level.

The Hotel was great! Centrally located for shopping and dining and most importantly close to the Parthenon. The staff was very friendly and provided excellent recommendations for brunch and dinner. The views of the Acropolis from the rooftop restaurant were amazing. We would definitely stay again! Avery provided excellent service on the rooftop restaurant. And the Reception attendants were very friendly and helpful.

Severe health and hygiene issues - confirmed bedbugs. We experienced a severe hygiene issue during our stay at this property. Within the first 48 hours, my husband began developing severe bite marks. We notified the front desk immediately to request a deep clean and fresh bedding, but the issue was dismissed as local outdoor bug bites. Despite thoroughly checking the room initially and finding nothing, we later discovered a dead bedbug under the covers. We have photographic documentation of both the insect and the daily bite patterns. Other guests have noted similar experiences in past reviews. Travelers should exercise caution when booking this location.

Hotel is tired and outdated. Needs maintenence as chipped walls, frayed carpets, bad paint job. Stick in the 90's. Breakfast is fair but nothing to remember.

Immaculately presented and wonderful staff, especially George from reception who made it his personal goal to solve a technical issue for me which was above and way beyond anything I have ever experienced from any hotel staff anywhere in the world. I would definitely stay there again. The hotel is also in an excellent location in Athens

Large room in an old building. Well appointed. Good breakfasts. Excellent location close to transport and apropolis.

Severe health and hygiene issues - confirmed bedbugs. We experienced a severe hygiene issue during our stay at this property. Within the first 48 hours, my husband began developing severe bite marks. We notified the front desk immediately to request a deep clean and fresh bedding, but the issue was dismissed as local outdoor bug bites. Despite thoroughly checking the room initially and finding nothing, we later discovered a dead bedbug under the covers. We have photographic documentation of both the insect and the daily bite patterns. Other guests have noted similar experiences in past reviews. Travelers should exercise caution when booking this location.

Always a pleasure staying at Heritage Hill Hotel. Staff are very friendly, extremely helpful and the hotel is in great shape and condition.