Trikala Holidays from £338

Cleanliness was an issue for me. The Hotel wasn't clean therefore I felt unclean. Dust on the wall attached hair dryer and a lot of other surfaces. No bathmat, no washcloths, scratchy towels. Bed linens were the bear minimum, one crummy pillow, and just sheets, no blanket option. One member on staff running around trying to do everything, front desk, paperwork, checking if rooms are ready, answering to customers, leaving the front dest un attended when customers need to get help and out the door. All I want to say is I will not be back to stay there.

Excellent stay. Great free bfast buffet. Great swimming pool lots of food and drink choices and beach access chairs for a €10 food or drink purchase. Supermarket within walking distance. And ample parking and security. One hour drive to Pylos and Navarino. Really enjoyed this resort.

Ok stay, but some details did not match a 5-star luxury suite experience Overall, our stay was okay, and there were some very positive aspects. The service at the outdoor restaurant was great, and the spa service was exceptional. That said, considering this is a 5-star hotel and the Pomegranate Suite is presented as a luxury/high-end room, there were several details that could be improved. We had just spent a week at Sani Dunes, and the contrast was noticeable. A small touch such as fresh flowers, which is usually expected in this type of room, was missing. The QR code for ordering food from the room did not work and showed a “page not found” error. Some areas of the room also felt outdated, with a few items appearing broken, rusty, or worn. The bedroom could also benefit from modernization, especially as there was nowhere convenient to charge a phone. In addition, there appeared to be a water leak under one of the bathroom sinks, as we found a wet towel with a stain on it. The hotel has strong potential, and some areas provide excellent service, especially the spa. However, in other areas, the service felt less warm and not as service-oriented as expected for a hotel of this level.

Severe health and hygiene issues - confirmed bedbugs. We experienced a severe hygiene issue during our stay at this property. Within the first 48 hours, my husband began developing severe bite marks. We notified the front desk immediately to request a deep clean and fresh bedding, but the issue was dismissed as local outdoor bug bites. Despite thoroughly checking the room initially and finding nothing, we later discovered a dead bedbug under the covers. We have photographic documentation of both the insect and the daily bite patterns. Other guests have noted similar experiences in past reviews. Travelers should exercise caution when booking this location.

Really good