Pottuvil Division 2 Waterpark Holidays

The staff in the dinning are more focused to the foreigners than local, we pay the same rate as them and have the less respect we get, that's not what we expect. We had to talk to the staff at the

Great staff. Smaller boutique hotel had thenfeel.of personal service

The food at the restaurant was delicious and the staff were helpful and nice. The rooms were quite run down for the price. Our tv, kettle and multiple lights didn’t work and the bathroom was musty. Our laundry also came back with new stains on it. We stayed in a room with a plunge pool and it lacked privacy. There were no sheer curtains so we had to keep the curtains closed (which meant a dark room) for most of the stay because staff were always walking past our room or standing near it. I would recommend booking an upstairs room.

Very nice people and staff, however we found cockroaches in the bathrooms, and some at the bar area. Some problems with the kitchen, not being able to provide a meal. Issues with cleaning.

Friendly staff, attentive to room service needs. Shakila at breakfast was very good. She went out of the way to service us. There were 2 male receptionist staff also were great! Forgot their names. Expedia had listed standard room as ocean view, but the property didn’t acknowledge as ocean view for standard room. We got the room we wanted after explaining it, they were accommodating. Will go back again.

The accommodation is clean, the staff are very friendly and helpful and the food is good. This hotel isn’t 5 star though. If you are looking for 5 star luxury the Riu doesn’t have it

The hotel staff were really friendly and attentive, the food was good a vast selection of both Sri Lankan and western food including a whole room for puddings! The room was comfy and our lakeside view was great!