Ubaye-Serre-Ponçon Waterpark Holidays

The staff at reception were all extremely nice and helpful. I lost a valuable item and when I returned (after checking out) it was returned to me 👏👏👏👏

Extremely good hotel. The only feedback would be that the WiFi was not very good. Will return and recommend.

Perfect place to stay if you want to enjoy the Provence Markets and Aix has a huge one. Great location, friendly staff. We didn't do the breakfast so i can't comment. We ate at the restaurant and it was very good. Rooms were well appointed and the hotel is well maintained. We would absolutely stay there again on our next time in Aix.

The Chateau was incredible and the people were so nice and friendly. We had a great experience! Peaceful place !

Disappointing Stay – Only the Location Delivers The hotel feels tired and dated, and the decor is confusing—almost as if several design ideas were tested but none fully committed to. The rooms are quite small, and our balcony door didn’t close properly, which made soundproofing virtually nonexistent. This became especially problematic at night with all the street noise and a nearby festival that went late. Service at the front desk was underwhelming. Most staff seemed bothered by basic questions, with the exception of one older gentleman at checkout who was courteous and helpful. The one standout is the location—right on the Vieux-Port, within walking distance of excellent dining and the charming Le Panier district. Unfortunately, that alone doesn’t make up for the other shortcomings.

Extremely good hotel. The only feedback would be that the WiFi was not very good. Will return and recommend.

The Chateau was incredible and the people were so nice and friendly. We had a great experience! Peaceful place !

What a beautiful property in a fabulously serene location, with really terrific facilities and amenities, including a spa, gym, two pool areas, steam room and sauna, plus a lovely restaurant. The staff was welcoming and superbly attentive. One of the nicest places we’ve had the pleasure of visiting.

Perfect place to stay if you want to enjoy the Provence Markets and Aix has a huge one. Great location, friendly staff. We didn't do the breakfast so i can't comment. We ate at the restaurant and it was very good. Rooms were well appointed and the hotel is well maintained. We would absolutely stay there again on our next time in Aix.

Extremely good hotel. The only feedback would be that the WiFi was not very good. Will return and recommend.

The staff at reception were all extremely nice and helpful. I lost a valuable item and when I returned (after checking out) it was returned to me 👏👏👏👏

This was a last-minute choice as the property

Disappointing Stay – Only the Location Delivers The hotel feels tired and dated, and the decor is confusing—almost as if several design ideas were tested but none fully committed to. The rooms are quite small, and our balcony door didn’t close properly, which made soundproofing virtually nonexistent. This became especially problematic at night with all the street noise and a nearby festival that went late. Service at the front desk was underwhelming. Most staff seemed bothered by basic questions, with the exception of one older gentleman at checkout who was courteous and helpful. The one standout is the location—right on the Vieux-Port, within walking distance of excellent dining and the charming Le Panier district. Unfortunately, that alone doesn’t make up for the other shortcomings.

Lovely location with great staff in reception & on the Sky Bar Hotel is looking tatty & needs modernisation especially in the rooms with balcony