Rila Mountains Waterpark Holidays

The receptionist was very kind and accommodating. We had a small incident, and after sharing with her, she went beyond our expectations to make our stay comfortable. I can’t say enough how caring she was. The rental of golf equipment was a bit pricey, and I would have expected to have a bit better price for guest of the hotel, but that wasn’t the case. Of course, for longer stay, it is worth getting your own equipment. However, for us, it was unexpected decision to visit, so no gold equipment planed in advance. It is truly lovely place to spent some quality time with family and friends in otherwise hot weather elsewhere in the country. Perfect place to escape the heat with some perfect mountain view.

The position of the hotel is perfect, with a view onto the ski road, and one minute from the ski lift. We stayed at the end of the season, so they were winding down. The hotel is tired and needs a refurb, but as a base to ski from it is fine.

The position of the hotel is perfect, with a view onto the ski road, and one minute from the ski lift. We stayed at the end of the season, so they were winding down. The hotel is tired and needs a refurb, but as a base to ski from it is fine.

I always stay here on trips to our office in Sofia. Very clean, no-touch check-in (all mobile app), free breakfast, free co-working space, high-speed wifi ... it checks all the boxes for a business trip. I usually book the rooms which have the balcony / porch, which always have a great view of the mountains, and the rooms are huge. More grocery / restaurants w/in a 5 minue walk than you'll ever need to use.

Great staff and the food in the restaurant was really n ice. We had 47 people come to a meeting and luncheon at the Hotel. Margarita and the staff were exceptional and everyone commented on what a nice lunch it was. We attended a conference at the Paradise center and it is a 3-5 minute walk .Very central. Very pleased with ur stay . Thank you to the staff .

Unfortunately, the carpet in the room was stained and unacceptably dirty. Ruined the stay. Bathroom is tiny, and strangely, the heaters put out heat despite being turned off at the control. Made the room stuffy if the doors weren't open. Towels were like frayed rags. At least the bed was comfortable, and breakfast was good.