Duck Key Waterpark Holidays

At first glance, the hotel seemed excellent. I was warmly welcomed at the reception. However, upon arriving at the room that had been assigned to me, I found the door open, there was a strong smell of mold, and a loud noise coming from the air conditioner. We went back down with all our luggage, and the front desk agent was very polite and promptly moved us to a different room. The following day, we had placed a “Do Not Disturb” sign on our door, yet to our surprise, a staff member entered the room regardless. This was extremely unpleasant. Later that afternoon, when we headed to the pool closest to the beach—which is also the main path to access the private beach—we noticed that a gay event was taking place in the pool area, with very loud music and an environment that made it nearly impossible to stay there. This didn’t affect just us, but also many families with children who were using the same area. Unfortunately, since this is the only way to access the beach, we were forced to walk through it several times, which left me feeling quite uncomfortable. I can only imagine other families with kids felt the same. To make matters worse, there were no beach towels available, and we had to wait over 40 minutes for them. We also only found out once we got to the beach that, although beach chairs are included for guests, umbrellas are not—and are charged at $35 per day. Perhaps due to the event happening at the pool, at no point did any of the beach staff approach us to ask if

My son and I loved our stay at the Pelican Grand. The food and service were excellent. We loved Michael, his service on the beach made our trip even better!

This property had just enough that someone would need but it’s also lacking a lot of amenities that other hotel facilities have. We were provided a small room that wasn’t clean upon arrival so we were upgraded to a bigger suite. The suite was nice however, the wall plugs were loose so our chargers kept falling out of the walls. There was no smart tv so we were stuck with old shows or movies. The property also did not have elevators so we had to take the stairs each time we left. Luckily there was someone to help us bring our bags up and down. This property holds a $300 security deposit so I think the lack of amenities should be improved. Lastly, the valet service takes 20 minutes so we missed a reservation. That fee was over $100. Again, the property is nice if you don’t need all of the bells and whistles but I do think that there are better places to stay.

Everything was awesome

No continental breakfast. Too many additional charges in addition to Expedia package total. No parking, Valet only (very expensive). Pools were nice.

Everything was awesome

Front desk people did not pickup phone call from customers and provided poor customer service

The hotel is beautiful the staff was great. The drinks at the bar were really good.

This property had just enough that someone would need but it’s also lacking a lot of amenities that other hotel facilities have. We were provided a small room that wasn’t clean upon arrival so we were upgraded to a bigger suite. The suite was nice however, the wall plugs were loose so our chargers kept falling out of the walls. There was no smart tv so we were stuck with old shows or movies. The property also did not have elevators so we had to take the stairs each time we left. Luckily there was someone to help us bring our bags up and down. This property holds a $300 security deposit so I think the lack of amenities should be improved. Lastly, the valet service takes 20 minutes so we missed a reservation. That fee was over $100. Again, the property is nice if you don’t need all of the bells and whistles but I do think that there are better places to stay.

Our suite was spacious well equipped and very clean. Every staff member we encountered from the start with Isa at the front desk, to the restaurants, the bars, the pools and house keepers were extremely nice and eager to be of help.

Everything was awesome