Iowa Scuba Diving Holidays

Item was left in room. I tried for days to get contact with front desk and security will little to no luck. They say nothing reported so I consider that as theft by staff. Very disappointing.

I had such a lovely staycation, and I recommend a stay here to everyone I know.

The pool hours are a bit of a deal breaker. The pool closes at 4pm because they don’t want to offend their dining guests. So no relaxing swim after a day of site seeing in the heat unless you cut things short and rush back. This hotel needs to decide if it is a hotel or a dining and nightclub (a LOUD one..) destination. The staff was generally nice, but this will not be a repeat experience.

Parking lot under construction messing amd challenging to get to main entrance. Front desk staff pleasant and very helpful. Inner building lacked clear instruction to locate pool, sauna steam room. Rooms were excellent bed super comfy. Disappointed in breakfast i miss understood i thought set up was brunch. Overall ok nearby Oak Brook mall and fine eatry. Review other spa like lodges before locking into this location. Happy travels....

Located near shopping and restaurants. Easy access to Red Line trains. Rooms were smaller than expected. Not as nice as other 21c hotels. Hallways were dark and beaten up. Service was friendly. Restaurant had great happy hour.

Amazing hotel with large rooms right off Michigan avenue. Staff is amazing, they are always friendly and helpful.

I had such a lovely staycation, and I recommend a stay here to everyone I know.

Amazing hotel with large rooms right off Michigan avenue. Staff is amazing, they are always friendly and helpful.

This was a wonderful location. It wasn't a type of stay that I am familiar with, in that, there isn't really a lot of people to reach out to ask for assistance. But, all in all, I would definitely stay there again.

Overall it was a beautiful experience. I had a corner suite on a high floor, and the views of Lake Michigan were absolutely stunning truly a highlight of my stay. The check-in process was smooth and the staff at the front desk were incredibly warm and welcoming. However, I did have one unfortunate experience that put a damper on an otherwise perfect stay. About two hours before checkout, while I was still in the room getting ready (having just gotten out of the shower), a room service staff member entered without me hearing her knock likely due to the music I had playing. Not only did this feel like a significant intrusion on my privacy, but she also began throwing away my drinks that were still on the table. When I confronted her, she apologized and explained that she had been told I had already checked out. While I understand mistakes happen, it was disappointing that she continued clearing items even after seeing I was clearly still in the room. It was a frustrating and awkward situation that left a negative impression at the end of an otherwise lovely visit. With better communication between departments and a bit more sensitivity to guests’ privacy, this stay would have been perfect. I truly loved everything else about the hotel and hope this feedback helps improve the experience for future guests.

Superb customer service, clean hotel!

Even after renovation rooms are still looking dated