Jamaica Mountain Holidays

Edward is very nice and tired his best for me to enjoy my stay

The property was gorgeous and very peaceful. The staff however always seemed put out when you asked for something. Except the front desk, they were exceptionally kind everytime we went to them. But all the bartenders seemed bothered when you went up to order something. The beach was so pretty and the resort was about 20 minutes from plenty of fun shopping and other nice restaurants.

I recently stayed at the Grand Palladium and would rate the experience as average. The resort itself was nice, but not as clean as I expected. There were plenty of restaurants to choose from, and while most of the staff were friendly, some came across as annoyed—especially at the jerk spot on the beach. Check-in was frustrating as I had to wait hours for my room to be ready, and once inside, there was no hot water. One night, the lights went out in the room, but to be fair, the issue was handled quickly by staff. Another downside was the constant soliciting around the resort—it felt pushy, and the massage offers turned out to be a scam. The gift shop was also extremely overpriced. Overall, the stay had both positives and negatives, but it didn’t quite live up to the expectations I had for the resort.

The property was beautiful. The check-in process was chaotic to put it mildly. The staff had lines in front of each station, some lines moved fast while others were held up for 15-20 mins. Please have one line and the next available agent can take the next person in line, instead of someone unknowingly getting in the wrong line and the clerk decides to tell them after 20 mins she is closed once she is done with the current family. Fortunate, for us our reserved room was out of commission and we were given a free upgrade to the Signature level. Well the blessing was also a curse! We were placed on a third floor, none of the buildings have elevators. That was brutal for a couple of out of shape women. It definitely changed how we moved throughout our day. The property was sprawling. Which meant everything was very far apart. After walking down three flights of stairs you had to walk @ 2 blocks to get to the main area depending on where you stayed. We were "Premiere" so we were only about two blocks, but some family members were @4 blks away. The golf cart runs 24hrs a day to transport guest around but, you have to wait for them to come, IF, they come. Last thing I will mention is the overall entertainment and food. The food is okay. Some restaurants were great (Portofino) others were so/so (Sumartian ?). Get out and try as many places to eat as you can, there are over a dozen on the property. Enjoy the swim up bar if you can, the DJ and bartenders are great.

After reading all the reviews on this property we were a little nervous of our upcoming trip.

The property was beautiful. The check-in process was chaotic to put it mildly. The staff had lines in front of each station, some lines moved fast while others were held up for 15-20 mins. Please have one line and the next available agent can take the next person in line, instead of someone unknowingly getting in the wrong line and the clerk decides to tell them after 20 mins she is closed once she is done with the current family. Fortunate, for us our reserved room was out of commission and we were given a free upgrade to the Signature level. Well the blessing was also a curse! We were placed on a third floor, none of the buildings have elevators. That was brutal for a couple of out of shape women. It definitely changed how we moved throughout our day. The property was sprawling. Which meant everything was very far apart. After walking down three flights of stairs you had to walk @ 2 blocks to get to the main area depending on where you stayed. We were "Premiere" so we were only about two blocks, but some family members were @4 blks away. The golf cart runs 24hrs a day to transport guest around but, you have to wait for them to come, IF, they come. Last thing I will mention is the overall entertainment and food. The food is okay. Some restaurants were great (Portofino) others were so/so (Sumartian ?). Get out and try as many places to eat as you can, there are over a dozen on the property. Enjoy the swim up bar if you can, the DJ and bartenders are great.

I recently stayed at the Grand Palladium and would rate the experience as average. The resort itself was nice, but not as clean as I expected. There were plenty of restaurants to choose from, and while most of the staff were friendly, some came across as annoyed—especially at the jerk spot on the beach. Check-in was frustrating as I had to wait hours for my room to be ready, and once inside, there was no hot water. One night, the lights went out in the room, but to be fair, the issue was handled quickly by staff. Another downside was the constant soliciting around the resort—it felt pushy, and the massage offers turned out to be a scam. The gift shop was also extremely overpriced. Overall, the stay had both positives and negatives, but it didn’t quite live up to the expectations I had for the resort.

Very good experience,the service the best , Italian restaurant with many options and excellent food

I recently stayed at the Grand Palladium and would rate the experience as average. The resort itself was nice, but not as clean as I expected. There were plenty of restaurants to choose from, and while most of the staff were friendly, some came across as annoyed—especially at the jerk spot on the beach. Check-in was frustrating as I had to wait hours for my room to be ready, and once inside, there was no hot water. One night, the lights went out in the room, but to be fair, the issue was handled quickly by staff. Another downside was the constant soliciting around the resort—it felt pushy, and the massage offers turned out to be a scam. The gift shop was also extremely overpriced. Overall, the stay had both positives and negatives, but it didn’t quite live up to the expectations I had for the resort.

Wonderful modern property. DONT do the sales pitch, room credit was a joke. Staff need to learn to Be friendlier, crack a smile or crack a face must be their motto. Overall 8 out of10

After reading all the reviews on this property we were a little nervous of our upcoming trip.

I recently stayed at the Grand Palladium and would rate the experience as average. The resort itself was nice, but not as clean as I expected. There were plenty of restaurants to choose from, and while most of the staff were friendly, some came across as annoyed—especially at the jerk spot on the beach. Check-in was frustrating as I had to wait hours for my room to be ready, and once inside, there was no hot water. One night, the lights went out in the room, but to be fair, the issue was handled quickly by staff. Another downside was the constant soliciting around the resort—it felt pushy, and the massage offers turned out to be a scam. The gift shop was also extremely overpriced. Overall, the stay had both positives and negatives, but it didn’t quite live up to the expectations I had for the resort.

Wonderful modern property. DONT do the sales pitch, room credit was a joke. Staff need to learn to Be friendlier, crack a smile or crack a face must be their motto. Overall 8 out of10

The property was beautiful. The check-in process was chaotic to put it mildly. The staff had lines in front of each station, some lines moved fast while others were held up for 15-20 mins. Please have one line and the next available agent can take the next person in line, instead of someone unknowingly getting in the wrong line and the clerk decides to tell them after 20 mins she is closed once she is done with the current family. Fortunate, for us our reserved room was out of commission and we were given a free upgrade to the Signature level. Well the blessing was also a curse! We were placed on a third floor, none of the buildings have elevators. That was brutal for a couple of out of shape women. It definitely changed how we moved throughout our day. The property was sprawling. Which meant everything was very far apart. After walking down three flights of stairs you had to walk @ 2 blocks to get to the main area depending on where you stayed. We were "Premiere" so we were only about two blocks, but some family members were @4 blks away. The golf cart runs 24hrs a day to transport guest around but, you have to wait for them to come, IF, they come. Last thing I will mention is the overall entertainment and food. The food is okay. Some restaurants were great (Portofino) others were so/so (Sumartian ?). Get out and try as many places to eat as you can, there are over a dozen on the property. Enjoy the swim up bar if you can, the DJ and bartenders are great.