South Indianapolis Mountain Holidays

We arrived in the middle of the night and couldn’t get the smart lock to open. We called the support number, but no one answered. It could have been a disaster, but fortunately, we finally figured out the trick on our own. It was unlike any other smart lock I’d ever used. As soon as we entered, we were hit with the thick stench of cigarette smoke. Once we got over that, we saw that apartment was attractive and had been newly remodeled. But when we saw cockroaches in the kitchen, we immediately soured on the place. We spent the whole weekend being paranoid about disgusting creatures. Were there also bedbugs? Lice? We didn’t find any evidence of those, but it’s unpleasant to have to be worried about such things. The remodelers had completely forgotten to give any attention to the baseboards, which were peeling, shoddily finished (giant gaps in some of the corners) and suffering from dry rot in the bathroom. Overall, while much of the apartment was attractive, it gave the sense that they had put lipstick on a pig. The morning after our arrival, I got a text saying, “Sorry, we missed your call. Can we help with anything?” That would have been great customer service, except when I replied with my complaints about the smell and cockroaches, I got no reply whatsoever. What’s the point of asking to help if you’re not going to actually help? On the plus side, the beds were comfortable. There is one cafe and one convenience store within walking distance.

Loved the hotel but even more the staff! Ivo, Maxton. Both brought amazing energy and attentiveness, thank you for making it a superb experience. The girl that worked at Rize, she’s blonde and looks like Sydney Sweeney, I’m so sorry I don’t remember your name. You were so kind and attentive. The 3 girls that worked at the front desk, manning phones delivering packages to the rooms for an event that was going on done seemingly so effortlessly. (But I know is never that cool and calm behind the scenes) Each and every single staff member of housekeeping deserves a gold star. The hotel was near immaculate. I could not have better things to say about ironworks! Especially the Indy location, keep it up, you’ve won a forever customer!

This was by far the coolest hotel I’ve ever stayed at, 100% would book again

As a frequent traveler, I plan to go back to the hotel. I had an excellent waiter Geoffrey that was very friendly and efficient. The food , room accommodations were excellent.The only thing is you must call ahead of time to reserve a table for the breakfast/ brunch. My suggestion to the front desk is to ask during check in is whether you want to dine there and if so ,to make a reservation. Also, to let people know if there is an event nearby due to changes for pickup for rides, such as an Uber. The frontable is still under construction which is unfortunate but I hope by the next time I arrive , it will be finished. Overall, I would give the hotel an A minus .

Great view, clean room, quiet.