Higashi-Kishu Mountain Holidays

Hotel exceeded expectations with additional amenities such as a free happy hour and plenty of toiletries readily available near the front counter. Highly recommend staying here.

We had the best experience in this hotel, the staff was very professional and our room amazing. Also one of the best breakfast!

When I was booking this hotel I knew it looked nice from the pictures and close to Gion district but it exceeded my expectations beyond anything I could have imagined. First, the hotel is beautiful and from the moment you walk in you just feel the warmness and attentiveness from the staff. The rooms are super spacious, clean, modern and even the hallways are nice. The bakery here is another level of goodness! Every pastry we had here from bagels, donuts and puff breads are so airy, light and delicious. This bakery alone is worth the stay. Then the restaurant downstairs is another highlight to this amazing hotel and the rooftop bar. Don’t be afraid to check it out after a long day out even if it’s cold because they give you a warm blanket to enjoy the air and decompress with a yummy cocktail that you can order with vouchers they give you for booking through Expedia. Perk! Then another amazing thing about this magnificent hotel is that when you come out of the hotel and turn left you are just a five minute walk from enjoying famous geisha district and the their shops/restaurant. 💯recommend to stay here.

We had a great stay at this hotel right next to the train station. Location: Super convenient and easy for getting around. Room (Family of 3): Elegant setup with a king bed and sofa—worked well for us. Buffet: Excellent breakfast variety, even included sake! Dinner was also delicious with a great selection of desserts. Highly recommend!

Big room for a family of 4. Great location and staff.

Location, Location, Location! Had a great stay at this hotel. Rooms are decent in size, great view, clean and comfortable beds. Breakfast was excellent! Friendly, helpful staff that were able to communicate in English. Highly recommend this hotel.

Overall, this is a classic five-star hotel with solid standards. Facilities are comprehensive, most staff are polite and attentive, and the rooms are clean and well maintained. However, we experienced a significant issue during our stay. Guests in the adjacent room frequently kept their door open and were traveling with a young child. There was constant loud talking, door slamming, and noise from the child. As we were staying on an executive floor, this level of disturbance was unexpected and unacceptable. After enduring this for two nights, we requested a room change. The hotel responded promptly and moved us farther away, which we appreciated. While the issue was resolved, it raises concerns about how the hotel manages guest behavior on executive floors. This is not about whether children are allowed, but about ensuring guests are clearly reminded not to disturb others—something expected at a five-star level. Another disappointment was breakfast on our final day. My husband requested an extra coffee, which was acknowledged but then forgotten as the staff member attended to others. By the time it arrived, we had to leave for our flight. Her attitude also felt cold, which contrasted with the generally excellent service we experienced elsewhere in Japan. Overall, a good hotel, but these service lapses affected our experience.

Nice castle view from the room. Staff were very helpful.

Great location to subway system-hotel overall was perfect!

Very nice spacious unit. Impecable clean. Comfy bed.

In the center of Kyoto, Shijo. very convenient location. next to a Buddhist temple, and you can attend their morning ritual if interested—a well-maintained and clean facility.

Great location to subway system-hotel overall was perfect!

Overall, this is a classic five-star hotel with solid standards. Facilities are comprehensive, most staff are polite and attentive, and the rooms are clean and well maintained. However, we experienced a significant issue during our stay. Guests in the adjacent room frequently kept their door open and were traveling with a young child. There was constant loud talking, door slamming, and noise from the child. As we were staying on an executive floor, this level of disturbance was unexpected and unacceptable. After enduring this for two nights, we requested a room change. The hotel responded promptly and moved us farther away, which we appreciated. While the issue was resolved, it raises concerns about how the hotel manages guest behavior on executive floors. This is not about whether children are allowed, but about ensuring guests are clearly reminded not to disturb others—something expected at a five-star level. Another disappointment was breakfast on our final day. My husband requested an extra coffee, which was acknowledged but then forgotten as the staff member attended to others. By the time it arrived, we had to leave for our flight. Her attitude also felt cold, which contrasted with the generally excellent service we experienced elsewhere in Japan. Overall, a good hotel, but these service lapses affected our experience.