Lovango Cay Mountain Holidays

The resort itself was beautiful, with a decent beachfront, and the rooms were spacious and nicely appointed. Unfortunately, our overall experience did not live up to the appearance of the property. We booked four rooms for a four-day stay, and not one of our rooms was cleaned during our visit. Our beds were never made, and the trash was never emptied. Additionally, the bathroom outlets in two of our rooms were not working. The front desk staff were friendly, but unfortunately, they were not very helpful when it came to addressing concerns. There seemed to be very little urgency or concern for guest satisfaction. The coffee shop was another disappointment, as the customer service was below expectations. While we understand that island life moves at a slower pace, there is a difference between a relaxed atmosphere and a lack of service. One of the bar staff members was visibly upset and had an unpleasant attitude, which only added to the disappointing experience. Overall, it did not feel like we were staying at a resort, especially given the lack of housekeeping and the level of customer service. The property has so much potential, but the service and attention to guests need significant improvement. One additional expense to keep in mind: transportation around the island can add up quickly. Expect to pay approximately $8 per person for a one-way trip to destinations around the island. Beautiful property, but unfortunately, the service did not match the setting.

The location and the hotel and pools are beautiful, but the staff in the restaurants are not consistent, especially for the price you pay to stay, the taxes, cost of food and service charges. They are slow and forgetful. Abby at the Salt Shack and Shelby at Isla Blue were two standouts when it came to guest service in the restaurants. On afternoon 3, the bellman brought two guests to take our room. We had the do not disturb on the door and it was uncomfortable for all parties involved. Not sure how that happens.

Our stay at the Ritz was perfect. Erika, the guest experience supervisor, was one of the nicest people I've ever met. She made our experience even better. Her suggestions, accommodations and guidance helped tremendously. The entire staff was exceptional and among the friendliest I've encountered at a resort. The hotel was gorgeous and well maintained and the pool was picturesque. There were plenty of options for dining and the included water activities get our whole family busy. I highly recommend the Ritz in St Thomas and would definitely return for another visit.

Our stay at the Ritz was perfect. Erika, the guest experience supervisor, was one of the nicest people I've ever met. She made our experience even better. Her suggestions, accommodations and guidance helped tremendously. The entire staff was exceptional and among the friendliest I've encountered at a resort. The hotel was gorgeous and well maintained and the pool was picturesque. There were plenty of options for dining and the included water activities get our whole family busy. I highly recommend the Ritz in St Thomas and would definitely return for another visit.