Rheinsberg Lake Region Mountain Holidays

Booked two rooms. One room had no issues, and the kids were happy with their space. Unfortunately, the other room had a heating problem during a NYC deep freeze. The first night, the temperature was around 63°F. I contacted the front desk the next day, and they promptly sent a very polite and professional technician. The heat improved, though it didn’t fully reach a comfortable level; the second night it maxed out at 66°F. During checkout, Carolyn handled the situation with genuine care and professionalism. She took the time to listen and made sure I felt satisfied with how the issue was addressed. Thank you, Carolyn.

Breakfast was great, room was clean, staff was absolutely amazing!

We were moved from one room to another due to a very loud wedding or party next door. Both rooms needed maintenance -night bulbs out, drains stopped up. The room was generally clean just worn. Sad to see such an iconic hotel this way! The courteous staff, lush vegetation and experiential cabana rooms will entice us to return again.

Very pleasant - gorgeous staff.

The room was beautiful, the bar staff in the middle of an awful snowstorm was incredible! I will be recommending to everyone!

The room was beautiful, the bar staff in the middle of an awful snowstorm was incredible! I will be recommending to everyone!

Excellent room and service. Gift shop closed before it was supposed to, even though employee saw me standing there. Food was bad, so I would stay there again, but would venture out to eat.

This was my 5th stay in 6 months. It is because the staff make me feel like home. Special thank to Jasmine!!

Booked two rooms. One room had no issues, and the kids were happy with their space. Unfortunately, the other room had a heating problem during a NYC deep freeze. The first night, the temperature was around 63°F. I contacted the front desk the next day, and they promptly sent a very polite and professional technician. The heat improved, though it didn’t fully reach a comfortable level; the second night it maxed out at 66°F. During checkout, Carolyn handled the situation with genuine care and professionalism. She took the time to listen and made sure I felt satisfied with how the issue was addressed. Thank you, Carolyn.

Breakfast was great, room was clean, staff was absolutely amazing!

Courteous and helpful staff. Clean, great amenities

Very pleasant staff. Room clean and spacious. Nice and central for shopping, restaurants, sightseeing etc.

Courteous staff. Great location