Rila Mountains Mountain Holidays

The property was clean and innovative. The front desk unfriendly and I felt I was disturbing when asked few questions. My room (suit for 3) was not set up for 3 but only for two people. The housekeeper was very friendly and helped us setting it up quickly but the front desk seemed to be irritated because she was asked. Not enough charging outlets in the room. Not a single one in the bedroom - only 2 for the nightstands but they were behind the bed stand so if you want to charge your phone at night you can’t. Overall a good property but the front desk staff should be more friendly and welcoming.

Very friendly manager

Lovely stay that made us wabt to come back and enjoy the heated pools and tranquility of the area.

Very friendly staff, convenient location to airport

Helpful staff; very modern and clean; great location

The pipes of toilet stink all the room, people screaming all the time, the staff was helpful but the smell and the rooms were disappointing

Very friendly manager

We loved the ambience of the hotel. Everywhere you looked were bits of history from photographs and paintings to the antique furniture. The room was comfortable with all the amenities you could need and the staff was friendly and attentive to all our needs. It was a FABULOUS find!

The property was clean and innovative. The front desk unfriendly and I felt I was disturbing when asked few questions. My room (suit for 3) was not set up for 3 but only for two people. The housekeeper was very friendly and helped us setting it up quickly but the front desk seemed to be irritated because she was asked. Not enough charging outlets in the room. Not a single one in the bedroom - only 2 for the nightstands but they were behind the bed stand so if you want to charge your phone at night you can’t. Overall a good property but the front desk staff should be more friendly and welcoming.

Everything was great until wenfound out that there was no hot running water. First day they said that someone is coming to fix it, next morning they said that the whole neighborhood didnt have hot water. Obviously someone was lying. Other than that everythingelse was allright.

Great customer service. The receptionist was very welcoming and helped us purchase blue and green parking tickets. Breakfast buffet has variety of options. Clean and tidy. The room is spacious and has a balcony.

Lovely stay that made us wabt to come back and enjoy the heated pools and tranquility of the area.

Very friendly manager

So convenient right in the center of things — easy come and go. Choice to have your room serviced or not disturbed with the click of a button on the door. Lots of amenities provided. Very comfortable bed and pillows — beds are soft, which I love!