Dominican Republic Mountain Holidays

The Colonial had just opened when we stayed there, and we weren’t told before booking. Many of the facilities were still closed, and the hotel was still fixing problems. In our room, for example, they had to finish installing the shower after we’d already checked in. When we finally used it, the drain didn’t work and water flooded the room. The air conditioning didn’t cool the room either. We had to go to the hotel next door to use several amenities and get better dining options. Our experience at the Colonial was very different. Based on our stay, I wouldn’t recommend booking the Colonial in the next few months. It might be worth considering once the facilities are fully open and the services are running properly. In the meantime, the hotel should tell guests before they book which amenities are available at the Colonial and which require going to the hotel next door.

All staff was friendly and always willing to help

The Colonial had just opened when we stayed there, and we weren’t told before booking. Many of the facilities were still closed, and the hotel was still fixing problems. In our room, for example, they had to finish installing the shower after we’d already checked in. When we finally used it, the drain didn’t work and water flooded the room. The air conditioning didn’t cool the room either. We had to go to the hotel next door to use several amenities and get better dining options. Our experience at the Colonial was very different. Based on our stay, I wouldn’t recommend booking the Colonial in the next few months. It might be worth considering once the facilities are fully open and the services are running properly. In the meantime, the hotel should tell guests before they book which amenities are available at the Colonial and which require going to the hotel next door.