Sumbawa Mountain Holidays

Was quite shocked. Upon checking in, served a welcome drink, which was great but after that was just downhill. No towels were in the room and tried to call the front desk but the phone was disconnected. It took hours to get the towels. Power outage continued for so long and occurred frequently. The color of water was terrible… even for 1 night, wasn’t rest at all…

This resort has a beautiful and dramatic setting, built into a cliff overlooking the sea with individual plunge pools by each villa. You sleep to the sound of the waves beating on the rocks and enjoy beautiful sunsets. However, it is experiencing many problems with staff and service. We did not receive a gracious welcome, were not given an orientation to the staff or amenities, and were charged an enormous amount (over a million IDR or $70 apiece) for a "barbecue" when we arrived. We had a bumpy 3 hour drive from the west and did not want to eat much on unsettled stomachs, but were told that this was a "fixed price" meal even if we did not want to consume it. We were ready to try to take our meals elsewhere until we realized that on the other days we could order a la carte. Major problem in communication and not a great way to welcome clients. The resort is also not eco-conscious: We were allotted 2 small plastic water bottles, had to beg for more drinking water to take our meds and make coffee in the room. Only Nescafe, no milk available. They should follow the lead of other Sumba resorts (Nihi, Cap Karoso) and provide refillable glass bottles. This is both wasteful and stingy on the part of the staff. The general manager left while we were there and is apparently not going to be replaced. We did not get an orientation about activities or the spa (which we never visited, although there was a sign about it). We asked our driver about horse back riding and so did that

Moved here from another 5 star hotel, Cocana was at another level completely in terms of environment and quality, I enjoyed the stay and would recommend.

We loved our stay so much that we tried to extend a week (they were full). The triangle bungalows are spacious and romantic with lots of little details. The owner designs luxury resorts and it shows. The included breakfast was amazing, smoothie bowls, fresh juices, waffles, etc. We ate dinner there almost every evening and loved every bite. The staff is so friendly and accommodating. We got to know several of them more personally and had great conversations. There is great snorkeling nearby. You can use the resorts snorkeling gear and their kayaks/sup to get to the nearby uninhabited gili. So fantastic! I almost didn't want to write this review to keep this resort a little secret, but they deserve every accolade.

Moved here from another 5 star hotel, Cocana was at another level completely in terms of environment and quality, I enjoyed the stay and would recommend.

This resort has a beautiful and dramatic setting, built into a cliff overlooking the sea with individual plunge pools by each villa. You sleep to the sound of the waves beating on the rocks and enjoy beautiful sunsets. However, it is experiencing many problems with staff and service. We did not receive a gracious welcome, were not given an orientation to the staff or amenities, and were charged an enormous amount (over a million IDR or $70 apiece) for a "barbecue" when we arrived. We had a bumpy 3 hour drive from the west and did not want to eat much on unsettled stomachs, but were told that this was a "fixed price" meal even if we did not want to consume it. We were ready to try to take our meals elsewhere until we realized that on the other days we could order a la carte. Major problem in communication and not a great way to welcome clients. The resort is also not eco-conscious: We were allotted 2 small plastic water bottles, had to beg for more drinking water to take our meds and make coffee in the room. Only Nescafe, no milk available. They should follow the lead of other Sumba resorts (Nihi, Cap Karoso) and provide refillable glass bottles. This is both wasteful and stingy on the part of the staff. The general manager left while we were there and is apparently not going to be replaced. We did not get an orientation about activities or the spa (which we never visited, although there was a sign about it). We asked our driver about horse back riding and so did that