El Arenal Mountain Holidays

Todo excelente atenciones A+ mantenimiento, limpieza. Solo me quedé 1 moche

The hotel was okay overall it was rather dated, but clean. Unfortunately, the experience was let down by the staff, who were quite rude and unwelcoming. We were initially told we could have a late checkout, only for Beatrice to later refuse to honour this. When I offered to book an additional night through Expedia, I was told not to bother as she would not allow us to check in anyway. To make matters worse, our VIP package included sparkling wine, which was also refused. Very disappointing customer service and certainly not the service expected. Sadly, I wouldn’t return or recommend

The hotels is in a lovely position and is very nicely kept. I would like to congratulate the manager for all his staff who were so friendly and helpful throughout our stay , from the waiters and bar staff to the chefs and receptionists and also the cleaners and even the handyman , they were always happy to see us and were so polite and friendly and always said good morning and hello with a smile. So thank to you all for making our stay so lovely.

The hotel was beautiful, the location was great, in the Jewish area of old town though tricky to find initially. The staff were friendly and super helpful. Our room was clean and very comfortable. We received daily treats with local recommendations of where to go to get a sense of what the city and surrounding area had to offer. The roof top bar was lovely for some autumn sun and the spa was a very relaxing experience. All in all this was a great hotel and would highly recommend it.

Rooftop lounge and pool with great views. Spa access was enjoyable addition to our stay.

Rooftop lounge and pool with great views. Spa access was enjoyable addition to our stay.

The hotel was beautiful, the location was great, in the Jewish area of old town though tricky to find initially. The staff were friendly and super helpful. Our room was clean and very comfortable. We received daily treats with local recommendations of where to go to get a sense of what the city and surrounding area had to offer. The roof top bar was lovely for some autumn sun and the spa was a very relaxing experience. All in all this was a great hotel and would highly recommend it.

The hotels is in a lovely position and is very nicely kept. I would like to congratulate the manager for all his staff who were so friendly and helpful throughout our stay , from the waiters and bar staff to the chefs and receptionists and also the cleaners and even the handyman , they were always happy to see us and were so polite and friendly and always said good morning and hello with a smile. So thank to you all for making our stay so lovely.