Sierra Leone Mountain Holidays

Great experience for my workers

This was my second time at County Lodge hotel, my first time was back in April 2021. I noticed major upgrades in the room from five years ago. The room itself was nice and modern, with good lighting. And the view of the city is amazing, with a large swimming pool and areas to relax outdoor. I had one issue with the AC not cooling and was given a different room. The refrigerators in both rooms were not working, and were old looking. And it would be nice if there was a chain lock inside the room door for security and privacy. But the one major problem I had with the hotel is the level of customer service. I experienced the same thing five years ago and nothing has changed. When I went for breakfast, the staff ignored me. No one came to ask if I needed anything or even direct me around. I experienced the same treatment five years ago. I noticed however though that more attention was given to the Lebanese and white guests that were there. But it looks like they ignore black men who are guests at this hotel. Also the location is very remote and unless you have a private car to take you around, it is difficult to get around the city. For these reasons I will not return to this hotel again.

Everything was so great management and lead stuff are really helpful. But the other stuff in the customer services, area wouldn’t helpful they had an attitude for no reason.

Alright stay. Poor/ limited menu options (missing half the menus listed) which had me eating sandwiches after getting consistently sick from the food.

Very friendly atmosphere