Baja California Sur Mountain Holidays

clean room nice hotel

The pools were amazing. Unfortunately the staff was not great, the people who give the towels were rude, would say we never gave them or cards and our room numbers weren’t on the list. But you can’t get a towel with giving them the card so wouldn’t make sense for us to have towels . The house keepers cleaned our room while we were out on an excursion and left the door to our room open! And of course, our towel cards we had left on the counter in the same exact spot as we always do , were missing.

Naelly at check in was great she made it very easy to check in very friendly explain everything to us I definitely would look for her on my next visit. Love this Resort!!

Service was excellent, food was great, amenities were plentiful, shuttle services could be spotty at times but overall very convenient.

Wonderful experience

The hotel and the beach were nice. It was disappointing to learn that even though we are Diamond members with Hilton that none of our benefits were honored because we booked the trip with Expedia. I understand that they wouldn't give us points, but usually we feel a little special when staying at a Hilton and that was not the case here. We had paid for an oceanfront room and they gave us the room that overlooked the ocean as well as building material, trucks and equipment used around the hotel. Plus a bonus view of the neighboring hotel with a very active party scene and loud music. We requested a different room and they refused and later we found out that they were operating at 60% capacity when we arrived. The beach was nice and some of the staff members were very attentive, but whenever it came to set up beach chairs and umbrellas I couldn't find anyone to help. Maybe just bad luck. If you find a staff member named Javier, stick with him. He was super nice and very attentive. Overall not a bad experience, just some details. If they don't like to get bookings through Expedia, maybe they shouldn't list their hotel there or at least match the deals you can get. One last thing: The food at the hotel was almost as much as the stay and we didn't even have breakfast/lunch/dinner at the hotel every day. The restaurant Vela was very nice, but the food in the lounge was disappointing.

Absolutely love it here amazing property

The pools were amazing. Unfortunately the staff was not great, the people who give the towels were rude, would say we never gave them or cards and our room numbers weren’t on the list. But you can’t get a towel with giving them the card so wouldn’t make sense for us to have towels . The house keepers cleaned our room while we were out on an excursion and left the door to our room open! And of course, our towel cards we had left on the counter in the same exact spot as we always do , were missing.

Naelly at check in was great she made it very easy to check in very friendly explain everything to us I definitely would look for her on my next visit. Love this Resort!!

Service was excellent, food was great, amenities were plentiful, shuttle services could be spotty at times but overall very convenient.