West Denver Luxury Holidays

We loved the Oxford Hotel. Great location. Beautiful hotel, plenty of charm and wonderful amenities. Bourbon tasting, free breakfast and beautiful rooms. I would stay again for sure.

Liked: location, room, friendly front desk staff, restaurant on site. Disliked: $30/day destination fee (not optional) that forces you to spend $30 at the hotel each day or you loose it, the $30 could not be used towards approximately $70/night valet parking, admitted mistake by staff in communicating breakdown of final charges (had to challenge the bill), then I got home and got an invoice (folio) for $105 of mini bar and snack charges! I took pics before I checked out, so I had proof that I did not consume ANY mini bar or snack options. I had to challenge that fraudulent charge, which was ultimately returned to me after The Jacquard admitted a housekeeping staff error (and I tipped the housekeeping staff!). I left the General Manager a voicemail and never got a return call. I'm probably not their 1st victim in this regard. They are friendly while you're there, but CHECK YOUR BILL AT CHECKOUT & REVIEW YOUR FINAL FOLIO THAT'S EMAILED TO YOU DAYS LATER. I will return to Denver, but I will not stay at The Jacquard. Too much time and energy was spent challenging their mistakes, miscommunications, and/or fraud.

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Liked: location, room, friendly front desk staff, restaurant on site. Disliked: $30/day destination fee (not optional) that forces you to spend $30 at the hotel each day or you loose it, the $30 could not be used towards approximately $70/night valet parking, admitted mistake by staff in communicating breakdown of final charges (had to challenge the bill), then I got home and got an invoice (folio) for $105 of mini bar and snack charges! I took pics before I checked out, so I had proof that I did not consume ANY mini bar or snack options. I had to challenge that fraudulent charge, which was ultimately returned to me after The Jacquard admitted a housekeeping staff error (and I tipped the housekeeping staff!). I left the General Manager a voicemail and never got a return call. I'm probably not their 1st victim in this regard. They are friendly while you're there, but CHECK YOUR BILL AT CHECKOUT & REVIEW YOUR FINAL FOLIO THAT'S EMAILED TO YOU DAYS LATER. I will return to Denver, but I will not stay at The Jacquard. Too much time and energy was spent challenging their mistakes, miscommunications, and/or fraud.

We loved the Oxford Hotel. Great location. Beautiful hotel, plenty of charm and wonderful amenities. Bourbon tasting, free breakfast and beautiful rooms. I would stay again for sure.