East Houston Honeymoon Holidays

Booked a 2 room suite for an hefty price… specifically to have 2ROOMS.. and they gave my room to someone else. They made us take 2 rooms on separate floors but only after we had to use the room they gave us for a night which entailed sharing a bed.. totally not ok! And it ruined the vibe. Totally unacceptable to do this when I booked so far in advance. No excuses- this is wrong. They tried to make it right but it was a total pain for one of us to have to switch rooms after one night. How awkward. Talk about being stressed on vacation..;( Booked a massage and it was pretty bad as well. Otherwise the property is gorgeous except the pool that was just OK.

The customer service was amazing! Breakfast at birdies was great. Pool was great. We will be back!

I've been staying here for a while. The property, the staff, and the morale seem to be in decline. According to the people working the front desk, they are under new management. You can see this in their faces; it's not going well. $75 dollars for 1 hour of late check-out feels like a good strategy to lose customers. I'm one of the ones who will be looking at other options. This hotel is trying to be a four-star hotel, but they are located in a fancy strip mall. Sadly, this may be a slow decline, eventually leading to a takeover. Mark my words.

Clean

10/10 Loved it!!