Prata Coast Honeymoon Holidays

Is This a Hostel or a “Four-Star Hotel”? This “four-star hotel” gave me a filthy, unsanitary suite. There was feces left in the toilet; the bathtub contained hair and foul-smelling grime; the mirror, windows and walls were dirty; the air-conditioning remote was stained; dirt surrounded the lower door and window; and two large flies were inside. After I removed the bathtub hair myself, the foul odor remained on my hand. Unacceptable for any hotel, let alone one claiming four stars. The receptionist’s response was appalling. She merely said she would “tell cleaning”: no apology, urgency, timeframe, immediate cleaning or room change. She then asked why I could not wait until the next morning, effectively expecting me to sleep in a filthy room. I found other accommodation and checked out within two hours. Only after I had dragged my luggage downstairs and clearly stated I was checking out did she offer to brush the toilet. Cleaning one toilet could not fix an entire filthy suite. Far too little and far too late. The hotel then rewrote the facts, falsely claiming it had offered cleaning or a room change and that I refused. Neither was offered when I first reported the problems. This was a blatant attempt to shift responsibility onto the guest. It also refused to refund the nine unused nights and gave no help with two large suitcases to the third floor. This is a “four-star hotel” charging four-star prices while acting like a badly managed hostel. Disgraceful hygiene, disgracef

Très belle hôtel. L’interieur de l’appartement etait propre. Par contre les extérieurs étaient déjà détériorés à des endroits. Le petit déjeuner etait très bien.

Lovely hotel in a traditional Portuguese village/town. The hotel even provided a packed breakfast when we had to leave at 3:00am for our flight

The grounds are great, staff were amazing, willing to go above and beyond. The breakfast was good. The rooms need lots of updating. You need a car to start at this hotel

Did not use spa. Food was hot, good with a great variety. Very large bed fresh bedding

Très belle hôtel. L’interieur de l’appartement etait propre. Par contre les extérieurs étaient déjà détériorés à des endroits. Le petit déjeuner etait très bien.

The resort provides a lot of nice amenities to make one's vacation really nice. The outdoor and indoor pools were great. The staff is fantastic. The food at all restaurants, including the breakfast, was great!

Très belle hôtel. L’interieur de l’appartement etait propre. Par contre les extérieurs étaient déjà détériorés à des endroits. Le petit déjeuner etait très bien.

The resort provides a lot of nice amenities to make one's vacation really nice. The outdoor and indoor pools were great. The staff is fantastic. The food at all restaurants, including the breakfast, was great!

Très belle hôtel. L’interieur de l’appartement etait propre. Par contre les extérieurs étaient déjà détériorés à des endroits. Le petit déjeuner etait très bien.

This hotels absolutely beautiful and looks like a one time palace. The rooms are stunning and spacious, the pool area is heavenly, the lobby is welcoming, and the restaurant food was outstanding. Great experience!