Algarve Honeymoon Holidays

This was our 5th stay at the resort, a fantastic location and the breakfasts are still superb. However the resort is becoming a bit tired, we stayed in the same room as last year and the broken drawers from last year hadn’t been fixed (we reported this last year). The staff at the restaurant have also gone downhill, mainly down to a lack of sufficient training. One in particular was rude to us on a couple of occasions which was a shock. We have enjoyed this resort over the years but our last experience means we may start looking elsewhere when returning to the area in the future.

Our check in process was not smooth. Upon booking on Expedia I used the search parameters for 1 adult + 2 children. I booked a one bedroom suite knowing the pull out sofa will be used for my second child. I chose to add buffet breakfast as prompted when selecting the room. I paid EUR27 for the ‘add on’. Open arriving at the property I was told that Expedia confirmed a room for one adult only. No pull out was ready & they fixed. Breakfast was EUR16 and EUR8 for each child. I had to pay the extra for the children’s breakfast. I flagged to Expedia that this add on was based on my search parameters (including adding in each child’s age)and was their mistake that they didn’t engage at all. We tried to eat dinner at the restaurant and were treated very rudely by the restaurant staff. They did not seat us (you must check in at the restaurant reception) - we seated ourselves. We were not brought menus but after waiting 15 minutes were asked to then change tables. We left and ate at a lovely place 1km away from the hotel. The next morning I complained and they suggested the manager would come speak to us at breakfast. No one came. A real show of a lack of 5-star sensibility at a hotel. We were then told the kids breakfasts were complimentary. I insisted on paying on principal as I felt incredible disrespect by the lack of care of the hotel management. This property is well kept and should be great for families. Management and agency and care of staff is a huge miss.

Amazing place

Family friendly hotel at perfect location.

This was our 5th stay at the resort, a fantastic location and the breakfasts are still superb. However the resort is becoming a bit tired, we stayed in the same room as last year and the broken drawers from last year hadn’t been fixed (we reported this last year). The staff at the restaurant have also gone downhill, mainly down to a lack of sufficient training. One in particular was rude to us on a couple of occasions which was a shock. We have enjoyed this resort over the years but our last experience means we may start looking elsewhere when returning to the area in the future.

Our check in process was not smooth. Upon booking on Expedia I used the search parameters for 1 adult + 2 children. I booked a one bedroom suite knowing the pull out sofa will be used for my second child. I chose to add buffet breakfast as prompted when selecting the room. I paid EUR27 for the ‘add on’. Open arriving at the property I was told that Expedia confirmed a room for one adult only. No pull out was ready & they fixed. Breakfast was EUR16 and EUR8 for each child. I had to pay the extra for the children’s breakfast. I flagged to Expedia that this add on was based on my search parameters (including adding in each child’s age)and was their mistake that they didn’t engage at all. We tried to eat dinner at the restaurant and were treated very rudely by the restaurant staff. They did not seat us (you must check in at the restaurant reception) - we seated ourselves. We were not brought menus but after waiting 15 minutes were asked to then change tables. We left and ate at a lovely place 1km away from the hotel. The next morning I complained and they suggested the manager would come speak to us at breakfast. No one came. A real show of a lack of 5-star sensibility at a hotel. We were then told the kids breakfasts were complimentary. I insisted on paying on principal as I felt incredible disrespect by the lack of care of the hotel management. This property is well kept and should be great for families. Management and agency and care of staff is a huge miss.

Lovely hotel, very friendly, helpful, kind staff. Rooms, hotel reception, lounge area, restaurant, poolside all very clean & well kept. Great choice for breakfast, no bar as such though.. couldn't come back and sit and have a drink in the evening. We stayed for 4 nights and room cleaned, tidied every day. Thanks for a lovely stay

Family friendly hotel at perfect location.

Well run hotel

Our check in process was not smooth. Upon booking on Expedia I used the search parameters for 1 adult + 2 children. I booked a one bedroom suite knowing the pull out sofa will be used for my second child. I chose to add buffet breakfast as prompted when selecting the room. I paid EUR27 for the ‘add on’. Open arriving at the property I was told that Expedia confirmed a room for one adult only. No pull out was ready & they fixed. Breakfast was EUR16 and EUR8 for each child. I had to pay the extra for the children’s breakfast. I flagged to Expedia that this add on was based on my search parameters (including adding in each child’s age)and was their mistake that they didn’t engage at all. We tried to eat dinner at the restaurant and were treated very rudely by the restaurant staff. They did not seat us (you must check in at the restaurant reception) - we seated ourselves. We were not brought menus but after waiting 15 minutes were asked to then change tables. We left and ate at a lovely place 1km away from the hotel. The next morning I complained and they suggested the manager would come speak to us at breakfast. No one came. A real show of a lack of 5-star sensibility at a hotel. We were then told the kids breakfasts were complimentary. I insisted on paying on principal as I felt incredible disrespect by the lack of care of the hotel management. This property is well kept and should be great for families. Management and agency and care of staff is a huge miss.

Very very special place. It’s on a cliff surrounded by the ocean so the vibes are awesome to say the least. Great customer service and very helpful staff. I would like to praise Sara in particular for her hospitality and professionalism and real commitment to making sure all hotel guests are happy. My kids still talk about Gastropub restaurant and the other restaurants on the premises. They were a bit disappointed with the gym especially since it’s advertised as state of the art. Also my younger son wasn’t able to participate in soccer academy and he left a bit disappointed because of it. But overall we absolutely adored the hotel, the staff, the gorgeous setting, the wonderful fresh air… I really wanted to give kudos to the staff for leaving solar eclipse glasses for everyone in our apartment as well as in the info about the upcoming eclipse. I completely forgot about it and it was an undeniable treat to walk out on gorgeous paths behind the hotel and watch the eclipse with the kids and other hotel guests What a special experience!!!

Family friendly hotel at perfect location.