Trinidad and Tobago Honeymoon Holidays

Great stay

The only reason this review for Magdalena Grand Beach &Resort is rated with 1 start is because there were no options to rate it as ZERO. A few facts: (1) Upon my arrival I had to move to 3 rooms before one was acceptable. First one horrible smell etc: 2nd one nasty toilet, 3-4 channels on TV only etc. (2) 2nd day, came back from beach and room had no hot water, not Tv, no internet etc. (3) Morning of 3rd day sent text to Manager, no response until I called about after 4PM and was informed by Manger he had to check. (4) Late evening of 3rd day internet, TV etc still not fixed. (5) Late evening of 3rd day bed broke and other occupant in the room had to be taken by ambulance to hospital etc. ABSOLUTELY HORRIBLE PLACE. NO CUSTOMER / GUEST SAFETY SUPPORT!

During our stay it was horrible encounter where we our safety was Compromise, and there were no follow-up by supervisors or staff who was aware of the situation which our door to our hotel room was not workable. The lock was not locking at all where we were handed a bicycle chain to lock our door. We were not offered another room. Being a female going on vacation this was not acceptable, also the phone in the room was not working. All of this was expressed through a text message with a supervisor after our departure, and no offers were made as far as any form of refund some kind of compensation.