Basmane Fishing Holidays

Ontur was a good hotel. My dad didn’t feel well and they had one staff on duty for emergencies. In addition, I needed a laptop for a very urgent business application and they arranged one for me. I appreciate the good service.

I had a few complaints / concerns but management - Aylin reached out to me directly and invited for a coffee chat. She patiently listened to me and offered alternatives. Guys in the reception were awesome, whenever I needed information (bus, taxi, sightseeing) they were always there to help!

We were greeted at the Entrance and checked in with the help of the customer service team. All went smoothly and shown up to our rooms. Extra duvet was requested and the sorted promptly. Stayed for 7 nights as a family of 5. Beach clean and tidied daily, pool areas the same. Entertainment team were brilliant and all spoke English. Children's club had things on and children could be signed in and out with no fuss. Restaurants were all clean, staff very helpful and and attentive. We would 100% recommend this hotel, it has a quiet chilled pace, and sometimes you don't get that in an all inclusive. Thank you for a great stay.

We spent 4 nights at Club Marvy with our 11 years old son. The resort is very green, lush and has a private beach with a water sports club. My son really had a lot of fun at the water park. Food was great, didn't eat anything bad. Staff all around the resort was very friendly and helpful. The shows, bands for evening shows were very good. Some days sea can get wavey but some days amazing. A la carte restaurants were nice. Will come back, recommended.

Ontur was a good hotel. My dad didn’t feel well and they had one staff on duty for emergencies. In addition, I needed a laptop for a very urgent business application and they arranged one for me. I appreciate the good service.

I had a few complaints / concerns but management - Aylin reached out to me directly and invited for a coffee chat. She patiently listened to me and offered alternatives. Guys in the reception were awesome, whenever I needed information (bus, taxi, sightseeing) they were always there to help!

We were greeted at the Entrance and checked in with the help of the customer service team. All went smoothly and shown up to our rooms. Extra duvet was requested and the sorted promptly. Stayed for 7 nights as a family of 5. Beach clean and tidied daily, pool areas the same. Entertainment team were brilliant and all spoke English. Children's club had things on and children could be signed in and out with no fuss. Restaurants were all clean, staff very helpful and and attentive. We would 100% recommend this hotel, it has a quiet chilled pace, and sometimes you don't get that in an all inclusive. Thank you for a great stay.

Ontur was a good hotel. My dad didn’t feel well and they had one staff on duty for emergencies. In addition, I needed a laptop for a very urgent business application and they arranged one for me. I appreciate the good service.

I had a few complaints / concerns but management - Aylin reached out to me directly and invited for a coffee chat. She patiently listened to me and offered alternatives. Guys in the reception were awesome, whenever I needed information (bus, taxi, sightseeing) they were always there to help!

Checkin was very pleasant, customer service was excellent as always. We’ve been at this hotel for many years, we come at least 2-3 times a year. We love the views from the balcony with a nice cup of coffee in the morning. Spa service with Narti is excellent as always, she does Medical massage and takes my work stress go away. We will always come back, dedicated customers at this hotel.

Convenient for quick stay with long layover. Dated interior and strong smoke odor. Not many staff speak English, though all are friendly.

We were greeted at the Entrance and checked in with the help of the customer service team. All went smoothly and shown up to our rooms. Extra duvet was requested and the sorted promptly. Stayed for 7 nights as a family of 5. Beach clean and tidied daily, pool areas the same. Entertainment team were brilliant and all spoke English. Children's club had things on and children could be signed in and out with no fuss. Restaurants were all clean, staff very helpful and and attentive. We would 100% recommend this hotel, it has a quiet chilled pace, and sometimes you don't get that in an all inclusive. Thank you for a great stay.