Big Torch Key Fishing Holidays

Only stayed for one but wish we could have stayed longer.

Great sized room ocean view was nice place was spotless can’t recommend enough

This is my second time visiting because of the superb experience from my first visit. However the service was subpar. 1) Very unenthusiastic greeting from receptionist. She merely gave me a key card and pointed to the elevator. We asked for a pool or ocean facing room, but received a construction facing city view. The hotel did not look busy at all to me. 2) Hallways on room floors were hot and muggy. 3) No towels or attendant present at upstairs jacuzzi The hotel was very clean. The grocery store across the street was convenient. Unfortunately, I won’t be returning. Although I value cleanliness in my lodging, service ranks pretty high for me as well. I’d much rather giving another location my business.

Great hotel worth the money

Beautiful hotel! Excllent guest services!

Great sized room ocean view was nice place was spotless can’t recommend enough

This is my second time visiting because of the superb experience from my first visit. However the service was subpar. 1) Very unenthusiastic greeting from receptionist. She merely gave me a key card and pointed to the elevator. We asked for a pool or ocean facing room, but received a construction facing city view. The hotel did not look busy at all to me. 2) Hallways on room floors were hot and muggy. 3) No towels or attendant present at upstairs jacuzzi The hotel was very clean. The grocery store across the street was convenient. Unfortunately, I won’t be returning. Although I value cleanliness in my lodging, service ranks pretty high for me as well. I’d much rather giving another location my business.

This is the only place you need to go to. We don’t even need to leave the resort. They have Everything. Their Italian restaurant is amazing.

Great sized room ocean view was nice place was spotless can’t recommend enough

My birthday stay at Nobu was honestly phenomenal. The hotel, atmosphere, service, and overall experience made my celebration feel special from start to finish. The staff for the most part were welcoming, attentive, and helped create an unforgettable stay. That said, I do want to share one disappointing experience. While at the rooftop pool, I was approached by an employee named Tim and repeatedly questioned about whether I belonged there despite me wearing a wristband and showing proof that I was a guest. The interaction made me feel uncomfortable, singled out, and honestly profiled in a way that took away from an otherwise amazing birthday experience. I still enjoyed my stay overall and think the property itself is beautiful, but I hope management takes guest interactions more seriously so no one else leaves feeling the way I did in that moment.

Will definitely be returning.

This is my second time visiting because of the superb experience from my first visit. However the service was subpar. 1) Very unenthusiastic greeting from receptionist. She merely gave me a key card and pointed to the elevator. We asked for a pool or ocean facing room, but received a construction facing city view. The hotel did not look busy at all to me. 2) Hallways on room floors were hot and muggy. 3) No towels or attendant present at upstairs jacuzzi The hotel was very clean. The grocery store across the street was convenient. Unfortunately, I won’t be returning. Although I value cleanliness in my lodging, service ranks pretty high for me as well. I’d much rather giving another location my business.

Great hotel worth the money