Big Torch Key Fishing Holidays

Amazingly helpful staff. Great room and an ideal location. Would be my top pick if staying in the area again.

Clean room, great staff, wonderful amenities.

Es la 3 vez que me hospedo y es excelente el trato, la hubicacion y las fascilidades.

Amazing location and view

Es la 3 vez que me hospedo y es excelente el trato, la hubicacion y las fascilidades.

Clean room, great staff, wonderful amenities.

The staff was incredibly friendly and helpful. A true joy to experience. The hotels location was perfect and everything was nice. We appreciated their help with the noise from furniture. We would stay here again. Thanks for a lovely trip to Miami.

Clean room, great staff, wonderful amenities.

First day my room was behind the lift and I had a headache but staff did not refund me that stay . I am disappointed

Clean and nice staff

Courteous staff. Great location

The problem is Flow Miami is NOT a hotel. The fact they call it one is very misleading. This is an apartment building that rents out some lower floor studio apartments as hotel rooms. There is a small desk at the front door but there are no basic hotel services. No phone in room. No safe. No internet. No normal hotel keys - you get a fob and are told its $100 fee if you lose it. No room service. No room cleaning - unless you pay $150 per occurrence. No restaurant or lounge. I tried to call down to the desk with the number provided but no one ever picked up. The service was mainly very young staff who seemed bored at the desk. I needed to store my bags for a few hours after check out and they wanted to put them in an adjacent room but they had no hotel bag check tags. I asked for some sort of slip confirming the bags the girl at the desk wrote a post-it-note confirming the number of bags, When I returned the girl sat at the desk and sent me into the room myself to retrieve my stuff. Not exactly secure or professional as other peoples bags were there. The room was fine if you just want a vrbo experience. But thinking you were arriving at a cool Miami hotel to discover you had been mislead when booking was very frustrating.