Hungary Cheap Holidays

I don't think the rating for this hotel is accurate. Just because you have a great time in Budapest doesn't mean your stay at this property was wonderful. While the hotel itself is beautiful, they lack the customer service expected from such a highly-rated establishment. The manager is to blame for hiring a staff that doesn't possess the sophistication needed to deal with customers from around the world. When I first arrived, I knew I was early for my check-in and expected to drop off my luggage and come back later. However, as soon as I reached the front desk, the agent checked my credentials, stepped away from the desk, and told me to leave and return at the correct time. I found this interaction to be quite insulting. Upon finally checking in, I noticed there was no iron in my room, so I called the front desk to request one. The person I spoke to informed me that they didn't have any available. When I asked if there was a service for pressing my shirts, he giggled and said no. He then mentioned he would get one to me when it became available but added, "I have no idea when that will be. What do you want from me? We don’t have any." The following morning, I decided to have breakfast at the hotel. When I informed the hostess that I had not paid for the breakfast package and asked if I could charge it to my room, she returned while I was getting a glass of orange juice and asked me to put everything down and sign a piece of paper before proceeding. Overall, this place is okay

The height of the shower can't be changed ! The shower tray is ratt

Close to public transportation

Breakfast is good ,bed is comfort 5 to 10 min walk to subway, supermarket Room is a bit old.

Lovely hotel. Amazing staff.

Lovely hotel. Amazing staff.

Lovely staff. Good dinning- dinner and breakfast. BIG suite. Location was perfect. Expensive bar.

Quiet nice place. Front desk and management hellpful. We enjoyed the quiet on Buda side with access to public transport making it easy to move about Budapest. You have quick access to yellow 1 and H5 geen trams so getting every where is easy. Two things management could improve walls were pretty scratched up in two rooms all that needs to be is touch up paint to make it look nice. Second put a full shower curtain or glass slider in as the one third glass allows way to much water onto the floor requiring us to use all towels to mop up watet. The spa is tempature controlled underground and was nice to use with the gym. Overall was pleased and would recommend especially if you need sleep.

I don't think the rating for this hotel is accurate. Just because you have a great time in Budapest doesn't mean your stay at this property was wonderful. While the hotel itself is beautiful, they lack the customer service expected from such a highly-rated establishment. The manager is to blame for hiring a staff that doesn't possess the sophistication needed to deal with customers from around the world. When I first arrived, I knew I was early for my check-in and expected to drop off my luggage and come back later. However, as soon as I reached the front desk, the agent checked my credentials, stepped away from the desk, and told me to leave and return at the correct time. I found this interaction to be quite insulting. Upon finally checking in, I noticed there was no iron in my room, so I called the front desk to request one. The person I spoke to informed me that they didn't have any available. When I asked if there was a service for pressing my shirts, he giggled and said no. He then mentioned he would get one to me when it became available but added, "I have no idea when that will be. What do you want from me? We don’t have any." The following morning, I decided to have breakfast at the hotel. When I informed the hostess that I had not paid for the breakfast package and asked if I could charge it to my room, she returned while I was getting a glass of orange juice and asked me to put everything down and sign a piece of paper before proceeding. Overall, this place is okay

Lovely hotel. Amazing staff.

Friendly and helpful staff. The place is clean and neat, and it's not too far from main streets

Lovely hotel. Amazing staff.

I don't think the rating for this hotel is accurate. Just because you have a great time in Budapest doesn't mean your stay at this property was wonderful. While the hotel itself is beautiful, they lack the customer service expected from such a highly-rated establishment. The manager is to blame for hiring a staff that doesn't possess the sophistication needed to deal with customers from around the world. When I first arrived, I knew I was early for my check-in and expected to drop off my luggage and come back later. However, as soon as I reached the front desk, the agent checked my credentials, stepped away from the desk, and told me to leave and return at the correct time. I found this interaction to be quite insulting. Upon finally checking in, I noticed there was no iron in my room, so I called the front desk to request one. The person I spoke to informed me that they didn't have any available. When I asked if there was a service for pressing my shirts, he giggled and said no. He then mentioned he would get one to me when it became available but added, "I have no idea when that will be. What do you want from me? We don’t have any." The following morning, I decided to have breakfast at the hotel. When I informed the hostess that I had not paid for the breakfast package and asked if I could charge it to my room, she returned while I was getting a glass of orange juice and asked me to put everything down and sign a piece of paper before proceeding. Overall, this place is okay