Lüneburg Heath Cheap Holidays

This hotel is definitely not a 4-star property—more like 2.5 stars. The staff were great and the rooms were clean, but it’s definitely better advertised than it actually is. Also, one floor seemed to be used for long-term housing to immigrants, which made it unclear what type of place it really is.

The room was clean and confortable. It had a wonderful view of the mountains and of nature. I highly recommend it. The staff was very helpful, I forgot a personal item, and they were kind enough to send it back right away.

Very good property. The rooms are great. The location is exceptional. Maybe the only complaint is that breakfast was very crowded at 9:00 AM. That said, this would be my go to hotel in Hamburg every time.

Safe in original room wasn't working, so was moved to another room. At breakfast, was challenged by staff as the room change hadn't been recorded correctly. Had breakfast interrupted to be taken to reception to prove to management that I was actually a guest. Humiliating. At checkout, I complained and the receptionist just shrugged. Awful experience. Ruined the stay.

Fantastic service, great food, amazing location. A perfect tranquil getaway for couples

The hotel is a good walkable location for accessing the town center and Schloss. Staff and check in were excellent. The rooms were spacious, modern, well decorated, and clean. The mattress and bedding were very comfortable. The parking garage was inexpensive and there was plenty of spaces. That is the good. It was a hot June weekend and a key criteria for choosing a hotel was an AC cooled room. Outside during the day, it was 32 centigrade. The room at check in was close to 30. When we returned in the evening the outside temperature was 24 centigrade. The room was still close to 30. We turned on the AC, all it did was blow warm air. Front desk was not able to assist. We were forced to sleep in a hot room that never cooled over the course of the night. Cooling should be based on room temperature and occupancy, not outside temperature.

The room was clean and confortable. It had a wonderful view of the mountains and of nature. I highly recommend it. The staff was very helpful, I forgot a personal item, and they were kind enough to send it back right away.

The hotel met an important locational need and is convenient for the Stadtpark (which is well worth visiting at any time of year but especially in the autumn) as well as a U-bahn station to get into the City Centre. The rooms are good, clean and tidy and the breakfasts are very good indeed, staff have always been friendly (I have stayed there a number of times now). Underground parking is worth paying for as there are little or no spaces on-street. The street itself is quiet.

Very nice hotel, a bit basic but very clean and good. The elevators are very slow

Nice hotel, close to transit. Staff very friendly and helpful.