Northern Switzerland Cheap Holidays

Tired hotel. Not well ma

Ok hotel, breakfast is very nice

The hotel is spotless with amazing staff - everywhere Desk, breakfast, day, night … Very easy going. We were Early and it was easy to store our Luggage the later it was in our Room Room was large and relaxed with a desk and couch area, very nice. The hotel is so well located - directly across from the primary « old » entrance to old town - which is beautiful. We easily walked all over the old town, down to the river, along the river and back. Very charming, safe, and filled with stores and restaurants on top of the architecture.

Tired hotel. Not well ma

ROOM DID NOT EXIST. No staff. Nobody answered the phone number stuck on the wall. We checked-in using the computer screen. Spent 30 mins looking down every corridor to find a room that simply did not exist. Even the signs said "501 to 507 [left arrow]" and "515 / 516 [right arrow]". Our room was 510! We have photo and video evidence but Expedia is refusing to reimburse us. The place stank and the walls of the elevator were stained with white liquid residues. Disgusting. We had to book another hotel on our own expense. Terrible that Expedia won't take our claim seriously. We are a family travelling with children arriving late at night in an unknown city. AVOID THIS SCAM HOTEL AT ALL COSTS.