Alsace-Lorraine Cheap Holidays

Air con worked well, which was good during such a heatwave. Bar service was a bit chaotic and meal service was poor. Staff are clearly untrained in the correct way to serve meals. They would reach accross and in front of meals served to diners to deliver to the next person, instead of going around and serving from behind. This resulted in me catching a creme brulé as it flew off the servers tray as they reached accross in front of the person next to me. Most of the creme brulé stayed in the dish, but some ended up on me. After some apology from the server they retrieved the dish, went back to the kitchen and brought out a replacemnt dish, only to serve it in the same way, this time without dropping it on me. Clearly MUCH more staff training need in the resteraunt area needed. They were also in a bit of a muddle when it came to working out the bill for 7 people. Could do better. Car parking was OK.

Excellent experience. The staff were very helpful and incredibly friendly. Room was fine. Comfortable beds. Quiet at night. Great stay

Room quite basic and no products to wash dishes. They charged for dishwasher tablets. But the staff were excellent, especially Stephano and the location was also great

Air con worked well, which was good during such a heatwave. Bar service was a bit chaotic and meal service was poor. Staff are clearly untrained in the correct way to serve meals. They would reach accross and in front of meals served to diners to deliver to the next person, instead of going around and serving from behind. This resulted in me catching a creme brulé as it flew off the servers tray as they reached accross in front of the person next to me. Most of the creme brulé stayed in the dish, but some ended up on me. After some apology from the server they retrieved the dish, went back to the kitchen and brought out a replacemnt dish, only to serve it in the same way, this time without dropping it on me. Clearly MUCH more staff training need in the resteraunt area needed. They were also in a bit of a muddle when it came to working out the bill for 7 people. Could do better. Car parking was OK.

Room quite basic and no products to wash dishes. They charged for dishwasher tablets. But the staff were excellent, especially Stephano and the location was also great

Staff was super nice

The air conditioner doesn’t cool enough. We even sleep because the temperature in the room. The explanation they gave us was due to regulations they can drop temperatures below 75 F. We were in others hotels in Switzerland and that wasn’t the case we can manage the temperature even below 70 F. I am not sure about the real reason. I know I have to go to the front desk for them to set the air conditioning to 75 or higher because you won’t see it. I know they did it remotely. Another situation is the ice machine wasn’t working in my floor , I went to a different floor and didn’t work either. If they fix this I would give them excellent