Alsace-Lorraine Cheap Holidays

Air con worked well, which was good during such a heatwave. Bar service was a bit chaotic and meal service was poor. Staff are clearly untrained in the correct way to serve meals. They would reach accross and in front of meals served to diners to deliver to the next person, instead of going around and serving from behind. This resulted in me catching a creme brulé as it flew off the servers tray as they reached accross in front of the person next to me. Most of the creme brulé stayed in the dish, but some ended up on me. After some apology from the server they retrieved the dish, went back to the kitchen and brought out a replacemnt dish, only to serve it in the same way, this time without dropping it on me. Clearly MUCH more staff training need in the resteraunt area needed. They were also in a bit of a muddle when it came to working out the bill for 7 people. Could do better. Car parking was OK.

Très bien situé; personnel aimable

All aspects of this Best Western Plus Metropole in Strasbourg are in the highest level of service, cleanliness and customer service.

Ideal location to visit the city and enjoy all the amenities, with ideal parking as not underneath Hotel, which when traveling with roof box as we were, can be difficult.

Air con worked well, which was good during such a heatwave. Bar service was a bit chaotic and meal service was poor. Staff are clearly untrained in the correct way to serve meals. They would reach accross and in front of meals served to diners to deliver to the next person, instead of going around and serving from behind. This resulted in me catching a creme brulé as it flew off the servers tray as they reached accross in front of the person next to me. Most of the creme brulé stayed in the dish, but some ended up on me. After some apology from the server they retrieved the dish, went back to the kitchen and brought out a replacemnt dish, only to serve it in the same way, this time without dropping it on me. Clearly MUCH more staff training need in the resteraunt area needed. They were also in a bit of a muddle when it came to working out the bill for 7 people. Could do better. Car parking was OK.

Très bien situé; personnel aimable

Ideal location to visit the city and enjoy all the amenities, with ideal parking as not underneath Hotel, which when traveling with roof box as we were, can be difficult.

If you are looking to do tourist stuff, a little out of the way for that as it is an industrial/residential area quite a ways from the central area. Very spacious room with amenities as described, would repeat a visit.

Très bien situé; personnel aimable