Alsace-Lorraine Cheap Holidays

Air con worked well, which was good during such a heatwave. Bar service was a bit chaotic and meal service was poor. Staff are clearly untrained in the correct way to serve meals. They would reach accross and in front of meals served to diners to deliver to the next person, instead of going around and serving from behind. This resulted in me catching a creme brulé as it flew off the servers tray as they reached accross in front of the person next to me. Most of the creme brulé stayed in the dish, but some ended up on me. After some apology from the server they retrieved the dish, went back to the kitchen and brought out a replacemnt dish, only to serve it in the same way, this time without dropping it on me. Clearly MUCH more staff training need in the resteraunt area needed. They were also in a bit of a muddle when it came to working out the bill for 7 people. Could do better. Car parking was OK.

Excellent hotel. Great location, helpful staff, and wonderful breakfast.

Very pleasantly surprised by this apartment-hotel. Strasbourg is quite an expensive place to stay but this property was reasonably priced in comparison. The room had a kitchenette, bath/shower, TV, and all the other amenities you need, there was also small but decent swimming pool in the property which we had to ourselves. When we discovered that there was no iron in our room, Stefano the receptionist was quick to find us one. Stefano was also very polite and welcoming and definitely added to the overall quality of our stay. I have stayed in a lot of places around the world and this was genuinely one of the most pleasant.

Outstanding hotel in every way! Great location to walk everywhere. Staff over the top friendly and extremely helpful and pleasant. Excellent customer service! Would highly recommend and will stay there whenever I return to Strasbourg.

Air con worked well, which was good during such a heatwave. Bar service was a bit chaotic and meal service was poor. Staff are clearly untrained in the correct way to serve meals. They would reach accross and in front of meals served to diners to deliver to the next person, instead of going around and serving from behind. This resulted in me catching a creme brulé as it flew off the servers tray as they reached accross in front of the person next to me. Most of the creme brulé stayed in the dish, but some ended up on me. After some apology from the server they retrieved the dish, went back to the kitchen and brought out a replacemnt dish, only to serve it in the same way, this time without dropping it on me. Clearly MUCH more staff training need in the resteraunt area needed. They were also in a bit of a muddle when it came to working out the bill for 7 people. Could do better. Car parking was OK.

Excellent hotel. Great location, helpful staff, and wonderful breakfast.

Outstanding hotel in every way! Great location to walk everywhere. Staff over the top friendly and extremely helpful and pleasant. Excellent customer service! Would highly recommend and will stay there whenever I return to Strasbourg.

All staff at the front desk were exceptionally helpful. We had the 4 single bed room which was ideal for us.