Terceira Island Cheap Holidays

Very attentive staff

The staff was nice. Our room was huge with a living room and kitchen and a nice bathroom. It was clean and well maintained. The location was okay, we could have done better in town. I thought we would have a nice view, but the hotel isn’t oriented to look at the water. Our room had a terrible view of a parking lot, felt very creepy. There is a free parking garage which is great. The breakfast is okay, but the quality of breakfast made us avoid eating at the restaurant for any other meals. The air conditioning isn’t really very functional. They have units mounted on the wall, but they don’t put out much cool air. We opened the the windows at night to cool the room off. Overall a just okay experience.

This is a truly exceptional hotel. The owner is an American transplant and has thought of everything. The hotel is very clean, nicely decorated and has a few restaurants that draw a lot of locals. It is very centrally located as well. Easily the best choice in a great small city.

Pros: good location, great views, above average included breakfast, functioning wifi Cons: aging infrastructure, particularly HVAC (air conditioning), inconvenient garage features will have you prefer to resort to limited street parking, Inconsistent staff, some attentive, others lacking problem resolution and basic customer service skills. Air conditioning broke on first night and was reported to concierge in the morning. We notified that we were about to leave for sight seeing for several hours and that it would be a great opportunity to have it fixed while we were absent. Apparently, despite this verbal interaction with the concierge, the "do not disturb" sign we had left on in the room was blamed for the reason why the technician could not go in the room to try to fix the reported broken AC, and since maintenance was already gone for the day, we would be sleeping in a hot room as result. Unacceptable. So we requested a new room, and were initially told they couldn't accomodate because hotel was full. I then noticed several keys set aside for yet to be checked in guests, and it was unfortunate that I had to remind staff that PRESENT guest have priority over NOT YET guests. Luckily, these customer service basics that I had to point out resonated with the staff member of the afternoon shift, and she proceeded to get management involved and got us another room. We appreciate her very much and hope management recognizes her for her excellence.

This location was amazing! What a beautiful beach ocean view and incredible room. We loved everything about this location and will certainly be back here one day for a longer stay! It made an overnight stay pleasant as we enjoyed the location with a morning at the beach, restaurant choices for breakfast and lunch and a wonderful room equipped with everything we needed!

Very attentive staff

Very nice view from the suite of the town square

Very nice view from the suite of the town square

This location was amazing! What a beautiful beach ocean view and incredible room. We loved everything about this location and will certainly be back here one day for a longer stay! It made an overnight stay pleasant as we enjoyed the location with a morning at the beach, restaurant choices for breakfast and lunch and a wonderful room equipped with everything we needed!

The staff was nice. Our room was huge with a living room and kitchen and a nice bathroom. It was clean and well maintained. The location was okay, we could have done better in town. I thought we would have a nice view, but the hotel isn’t oriented to look at the water. Our room had a terrible view of a parking lot, felt very creepy. There is a free parking garage which is great. The breakfast is okay, but the quality of breakfast made us avoid eating at the restaurant for any other meals. The air conditioning isn’t really very functional. They have units mounted on the wall, but they don’t put out much cool air. We opened the the windows at night to cool the room off. Overall a just okay experience.