OCT East Water Park All inclusive Holidays

The first my room was awful ( smelled like smoke, very small size for three people) i wanted to refund my money and then they changed my room ( it was little bit better) but still smelt smoke and the toilet had bad smell 😔😔 Generally the location was okay but it is look like ARBN not hotel 👍👍

Amazing experience

The hotel stay was a disappointing experience, falling short of the expected standards of a 5-star establishment. Upon arrival, the room had a strong musty smell, despite the presence of a dehumidifier. The bed, while equipped with a comfortable mattress, was unstable, with every movement of one person disturbing the other. A particularly frustrating aspect was the delivery service: unlike the norm in China with robot deliveries, the hotel required guests to collect their orders at the entrance, as delivery drivers were not allowed in the lobby. Finally, the room service was deemed sloppy, with only two towels provided for four people (two adults and two children), a level of service considered inferior to that of a 2-star hotel.

The staff was very helpful and the rooms were spacious. Location was great, close to metro and shopping

The hotel stay was a disappointing experience, falling short of the expected standards of a 5-star establishment. Upon arrival, the room had a strong musty smell, despite the presence of a dehumidifier. The bed, while equipped with a comfortable mattress, was unstable, with every movement of one person disturbing the other. A particularly frustrating aspect was the delivery service: unlike the norm in China with robot deliveries, the hotel required guests to collect their orders at the entrance, as delivery drivers were not allowed in the lobby. Finally, the room service was deemed sloppy, with only two towels provided for four people (two adults and two children), a level of service considered inferior to that of a 2-star hotel.

The only thing is the swimming pool requires you to wear a swimcap and the person selling it only has a personal Alipay account not a business one so you can't pay via Alipay if you only have credit cards uploaded. And you can't add a bank card unless you have a Chinese bank account.

Words cannot describe the smells we encountered. Arrived and checked in to a 'Deluxe' room and couldn't breathe with the thick smoke smell. Then saw the first dead cockroach and returned to reception to ask to upgrade. Paid 75 GBP to upgrade to a business suite and it wasn't much better. The thick smell of smoke on every furnishing cover was horrendous, and such a strong smell of vinegar when we turned the air conditioning on. Walls are filthy, with what appeared to be blood, cleaner didn't change cups or glasses but was in the room daily. Surprised not to have a fridge too. The suite was a really good size, and if it had been clean and didn't smell so badly, we would have been impressed. 40 minute taxi into central Shenzen.

The hotel is located in a local neighbourhood which is not easy to find from the nearest metro station. The neighbourhood is quite lively at night, but the hotel room is quiet. No fridge inside the room,

Very convenient and near to airport and free wake up call and shuttle made my stay very convenient and easy