Ulysses Riviera Adventure Holidays

Hotel was clean and breakfast ok. Very poor customer service on arrival. Ignored at check in and unwelcoming. Delay on room being ready. First impressions count!

Amazing room and service

Room was clean and staff was very helpful!

When searching for a hotel we selected the Palazzo Nainer because of the central location and the reviews from previous guests. This hotel is a great Boutique property that the staff make it outstanding! From Carmen at the front desk allowing our early check in when our rooms were ready and suggesting the tastiest ( and warning of the worst) restaurants. Hajji from the restaurant greeting us with a cappuccino and positive beginning to every day, until the our last day when Madeleine took over with a great personality and making sure the buffet had a good variety. We were able to start our day meeting our tour groups at the Piazza del Popolo or grabbing a taxi within a few steps by the twin churches in the event of a long distance meeting place. There also is a terminal across the piazza and through the Porta del Popolo. The bed was comfortable, smart television with streaming options, and each room has unique features and designed uniquely for each of the room classes. Our room type was the Deluxe Room. Plenty of floor space and a sleeper sofa bed in each room.

I was so disappointed with this hotel. It purports to be a 5 star hotel and I was certainly paying a rate commensurate with that but it simply isn’t of a high enough standard to deserve a 5 star rating. From staff arguing with each other in front of us to being denied entry to the bar because it was too busy; there simply isn’t enough room for me to list their faults here, which essentially come down to a lack of attention to detail and care but if the management want to write to me I will give them the full list.

Everything was superior!..Staff went above and beyond for my stay.

Completely magical experience staying here. The superlative staff, stunning design and perfect location couldn’t have been better. This is my new home in Roma!

Super-convenient for Spaccanapoli on a relatively quiet side street. Would stay here again for sure.

This hotel is comfortable and clean. The reception and breakfast staff were very helpful and friendly. The location is very near the central train station. While our room was spacious and comfortable, the door to an adjoining suite allowed so much noise - we could hear the neighbours as if they were in our room. Additionally, we were given a mini-bar price list, but no actual fridge in the room. They also have a rule of not bringing any food back to your room! The safe also did not work. There was a split of AC/heat, a large closet and desk. The bed was comfortable. The breakfast started at 8am. It consisted of very tasty pastries, yoghurt, and cereal in a nicely decorated room by reception. I would recommend the hotel as a clean, comfortable place to stay but definitely minimalist. And perhaps other rooms are better sound-proofed than ours was...

Wonderful stay, would be back

Courteous and helpful staff. Clean, great amenities

Amazing location, very clean and staff were delightful!! Will definitely come back next time in Rome!