Roosevelt Roads Adventure Holidays

The room is spacious and nice. There were 3 of us and the sleeper couch was not comfortable at all. The water takes a while to warm up so the shower was a little on the chilly side. The jacuzzi was dirty and didn't use which was a disappointment. The shuttle was out of service. The Lyft was reasonable $5 to $10 for 3 of us to get to Old San Juan and the cruise port. The staff was very friendly and helpful. They let us keep our luggage there after check out. They were there late for check in as well.

Had a really great stay! The hotel was very clean, modern, and well-maintained. The staff were all super friendly and welcoming. I especially loved the shower—the water pressure was amazing, honestly one of the best I’ve experienced. The property also has great amenities, including both indoor and outdoor pools, plus direct access to the beach, which made the stay even better. The only downside was that the food wasn’t always consistent, but overall everything else more than made up for it. I’d definitely stay here again.

The rooms and amenities here are beautiful. The staff is very friendly . Sarahi was extremely helpful and gave us some great recommendations 10/10 experience and would book again .

From the moment we booked this trip, the staff at the hotel were very communicative and very easy to work with. We stayed with them for our 20th wedding anniversary and they were so kind and helpful. They gave us suggestions of places to go and things to do. You could tell they were very proud of the island and what it had to offer. One note: the pool on the 4th floor was what I consider odd. Not really a pool to swim in. Although we did not take advantage of it, the sister property around the corner had a pool available for our use. We did visit the bar and had some of the best drinks, with and without alcohol. It was a very chic vibe. We felt very welcomed and taken care of. I would recommend staying here.

The apartment itself was clean and well designed. Please note that the garbage bins are located on the side of the building and the smell permeates the entire terrace which made it impossible to use during out stay. The area is noisey and the walls are thin so you can hear everything. Also the wifi was not reliable not sure if its because we were sharing the same router with other guests in the other apartments.

Our overall experience at this hotel was great. The amenities that this hotel offers in addition to multiple restaurants on site, multiple pools, easy access to beach (including beach chairs and umbrellas with room), etc. Our double queen patio room was always cleaned and provided us with new towels without ask. We also rented a seaside cabana on Saturday and our service provided by the women at the towel counter and Michael and Jose our food & drink servers for the day were extremely kind and helpful with any questions/concerns we had. A couple of things that I believe should be improved are the lighting in the room. It’s VERY dim and for a group of women trying to get ready with minimal lighting, it was rather challenging. In addition, we did feel as though a lot of the staff members at the front desk upon check in felt very bothered and very passive when we were looking to be acknowledged for assistance during our initial Check in process. One woman told us to “wait because she was clocking out for the day.” If you are the face of the start of someone’s hotel experience, you should have a more upbeat positive attitude. We felt slightly dismissed at times. Also the nightclub downstairs goes until 5am and we could hear the booming of the music from our 3rd floor room. Just FYI.

Really loved the experience here. The staff was amazing, the location was great, the hotel was very clean. All around great experience.

The beach was nice but the lounge chair cushions were filthy …. The casino customer service was mediocre