Central Mexico Adventure Holidays

Absolutely excellent! Could not have been better in any way. The hotel itself is beautiful, the rooms large and well equipped and the location perfect but the VERY best of all is the staff. They are beyond professional, so willing to help in any way. I had a situation with a lost passport and they were so kind, providing photocopies, helping us get a taxi early in the morning and to the airport the next day. FANTASTIC - well done to the hotel and all its staff. THANK YOU for a wonderful stay, I will most certainly be back and would never consider staying anywhere else in Mexico City.

Amazing service !!!

One-night stay. My rating, starting from 5 stars: +1 Early check-in. A real help on a one-night trip. -1 Concierge. They never made a simple dinner reservation and didn't tell me all day. I found out too late to make other plans. If they couldn't get a table, a quick message would have let me book elsewhere. Nothing was offered at the time, which I'd expect at a five-star hotel. -1 Restaurant. That left me eating at the hotel's Mexican restaurant, and the food was below many Mexican places in Manhattan. Disappointing in Mexico City. -1 Security. When I invited a friend for drinks and dinner, security asked for my room number. Heavy-handed and embarrassing. If the concierge had done its job, I'd have been out in a better neighborhood. Instead I spent more at the hotel and got put in an awkward spot. +1 Comp. After I raised these issues at checkout, they comped my transportation, under 8% of my total spend. Small, but they made an effort. Also: in a country with much lower labor costs than the US, you expect staff everywhere and no waiting. Not the case here. Breakfast isn't included, which feels greedy at over $2,000 a night, and the gym is tiny for a five-star hotel at this price. Bottom line: confirm your own reservations and don't count on the concierge. For the price, the service should be much better.

Amazing service !!!

One-night stay. My rating, starting from 5 stars: +1 Early check-in. A real help on a one-night trip. -1 Concierge. They never made a simple dinner reservation and didn't tell me all day. I found out too late to make other plans. If they couldn't get a table, a quick message would have let me book elsewhere. Nothing was offered at the time, which I'd expect at a five-star hotel. -1 Restaurant. That left me eating at the hotel's Mexican restaurant, and the food was below many Mexican places in Manhattan. Disappointing in Mexico City. -1 Security. When I invited a friend for drinks and dinner, security asked for my room number. Heavy-handed and embarrassing. If the concierge had done its job, I'd have been out in a better neighborhood. Instead I spent more at the hotel and got put in an awkward spot. +1 Comp. After I raised these issues at checkout, they comped my transportation, under 8% of my total spend. Small, but they made an effort. Also: in a country with much lower labor costs than the US, you expect staff everywhere and no waiting. Not the case here. Breakfast isn't included, which feels greedy at over $2,000 a night, and the gym is tiny for a five-star hotel at this price. Bottom line: confirm your own reservations and don't count on the concierge. For the price, the service should be much better.

Good location, great staff!

Absolutely excellent! Could not have been better in any way. The hotel itself is beautiful, the rooms large and well equipped and the location perfect but the VERY best of all is the staff. They are beyond professional, so willing to help in any way. I had a situation with a lost passport and they were so kind, providing photocopies, helping us get a taxi early in the morning and to the airport the next day. FANTASTIC - well done to the hotel and all its staff. THANK YOU for a wonderful stay, I will most certainly be back and would never consider staying anywhere else in Mexico City.

Amazing service !!!