Niagara Falls - Western New York Adventure Holidays

Coupon options were handy.Most things were good,pool,gym had great variety.On our 2nd morning housekeeping had knocked on our door to ask if we needed any housekeeping,I told her to come back later as we hadn't left yet and we needed shower gel.She had red hair.Later that day when we returned to our room,the shower gel was sitting on the washroom counter,our dirty towels still in the tub,bed wasn't made,garbage wasn't taken out,no housekeeping was done in our room.No new cups to use or coffee pods left,no fresh towels.And TV was on,we had turned the tv off when we left. This was creepy.After showering,I noticed the shower head was facing down instead of facing the back wall of shower which is how we were using it.I also found red hair in the tub when I was gathering my hairs that had fallen to throw away.This made me feel very weary,I felt like a staff had showered in our room and moved the shower head turned the tv on.Do staff shower in guests rooms?Are they not afraid if the guests returned?I had to call front desk to bring us some new towels,coffee pods,cups.I then had to take out my own garbage and put my own towels in the bag that someone brought up,while he waited outside of our room and I did my own housekeeping.For the amount of money I paid to stay here I didn't expect to do my own housekeeping.I could have just stayed home if I wanted to clean house.This was a holiday for me and was ruined on the 2nd day.Other than this,our stay was good.

We have stayed at the Sterling 7 or 8 times now and its the only place we will stay when visiting the falls. The rooms are all unique and amazing. But the biggest reason we stay here is the cleanliness and never having to deal with kids or parties. They have a really good staff that make sure everyone is respectful and gets a great sleep.

Everything was Great

We stayed only one night but it was quiet and clean.

Good but too crowded, they should limit more the attendance. No almond milk which for 500 dollars per night, no cappuccino at the buffet place for breakfast. Overall good but not excellent. Staff always impatient.

Clean room. Perfect place for a vacation