Bonn - Rhein-Sieg Adventure Holidays

The best part was the closeness to the train station. Room was wonderful and staff was great.

It seems a bit expensive

Excellent stop for walking or cycling or underway (as we were) to points South. Good rooms and a Michelin-starred restaurant, nice grounds. Friendly staff apart from a grumpy frump who checked us in and scolded us for not having paid for breakfast…

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.

It seems a bit expensive

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.

Excellent stop for walking or cycling or underway (as we were) to points South. Good rooms and a Michelin-starred restaurant, nice grounds. Friendly staff apart from a grumpy frump who checked us in and scolded us for not having paid for breakfast…

Excellent stop for walking or cycling or underway (as we were) to points South. Good rooms and a Michelin-starred restaurant, nice grounds. Friendly staff apart from a grumpy frump who checked us in and scolded us for not having paid for breakfast…

Breakfast was delicious and the best we had while touring Central Europe. Since we started our vacation in this area, we guessed it would be hard to beat during the rest of our trip. We were right. This hotel has one of the best breakfasts. The hotel was very clean and our room was nice. The restaurants, etc. outside the hotel were okay, and the location is convenient to Bonn and Koblenz (where we went next).