Toronto Islands Adventure Holidays

Charged $14 per day for parking

The Sterling Inn & Spa is an enchanting romantic sanctuary in Niagara Falls that blew us away by proactively upgrading our room before we even checked in, treating us to a fantastic 20% restaurant discount, and delivering a luxurious complimentary breakfast in bed that made our couples getaway feel completely elite and unforgettable.

Clean room, friendly staff, amazing breakfast, room air control was accessible and comfortable

Highly recommend

Phenomenal stay with BISHA during TIFF this year! No notes- everything was perfection

The Sterling Inn & Spa is an enchanting romantic sanctuary in Niagara Falls that blew us away by proactively upgrading our room before we even checked in, treating us to a fantastic 20% restaurant discount, and delivering a luxurious complimentary breakfast in bed that made our couples getaway feel completely elite and unforgettable.

Clean room, friendly staff, amazing breakfast, room air control was accessible and comfortable

Nice room and view

Property was very spacious which was nice just like having your own apartment in downtown Toronto. Just do a bit of research on the location before you book. Biggest downside was it wasn’t perfectly clean but I’d still give it 4 stars. Pricing is a bit expensive but not bad for downtown.

Clean room, friendly staff, amazing breakfast, room air control was accessible and comfortable

Extremely disappointing stay with terrible service and poor cleanliness I had a very frustrating experience at this property and would not recommend staying here. It functions more like an unmanaged, hands-off short-term rental than a proper hotel, despite advertising itself as one. Upon arrival, there was nobody at reception. When we called the provided phone number for assistance, no one picked up. Instead, someone began texting us. The room was noticeably neglected. We documented visible stains across multiple areas: marks on the bed sheets, stains on the window sheer curtains, discoloration on the desk, ring marks and stains across the ironing board cover, and grime/stains on the shower wall tile grout. At 8:30 AM on a Saturday morning, staff began aggressively vacuuming directly in front of our room door, repeatedly banging into the door and waking us up. When we raised this, the response was simply that it was "regular maintenance" with no regard for guests resting on a weekend. When booking via Expedia, the listing explicitly stated that housekeeping was available on request. However, when we requested room service, they flatly refused via text, stating they are "not a traditional hotel" and only clean before arrival, telling us to fetch fresh towels ourselves from a closet on the 2nd floor. On the morning of our checkout, there was no hot water in the shower. When reported at 7:00 AM, the initial response was to "let the water run for 10–15 minutes." After waiti