High Black Forest Adventure Holidays

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

Instead of staying in busy Interlaken, I decided to treat the family to Beatenberg Resort and Spa, which looks amazing on website. Sadly, the website must be AI generated or 20 years old. Pros: staff were friendly, though I only saw two, at separate times. The hotel is clean, for the most part, but our bathroom had a very unpleasant odour and we literally had to ‘mouth breathe’ or feel nauseous. The views of the Alps from back of hotel are spectacular. Cons: Hotel Restaurant is closed for renovations, though there are no renovations visible. This was major problem since the few other local restaurants were full, and we had to bus back to Interlaken for food. This was not evident on booking hotel, and we were not notified. Hotel Bar does not exist, albeit listed on website. Pool table does not exist. Breakfast buffet was very poor quality. This is posted as 4 star hotel so is unacceptable. Eggs were greenish, and foul smelling. There were cold chicken nuggets (yes, chicken nuggets for breakfast) and some other items but the only thing we would eat was croissant and an apple. There is an instant coffee machine. Grounds are neglected. On website there are pics of a wedding ceremony on back grounds. I can only assume this is AI generated. All of the listed ‘activities’ refer to things that can be booked in Interlaken, not at hotel. Ultimately, this was our only mistake in Switzerland so we didnt let it ruin our trip.. However, for 1000 CHF/night stay we feel robbed.

What a pleasant stay! This is a very beautiful hotel. The pool, spa and fitness center were lovely additions to our overnight. Breakfast was fantastic!

Love the hotel. If I return to Zurich - I wouldn’t look at a different hotel would immediately book this one

Had a good couple of nights at this hotel, food was great and staff very friendly

Top hotel!

One of the nicest hotels I’ve stayed at, the attention to detail on the rooms is insane. Staff extremely friendly and helpful. Just has a weak AC but I’ll blame that on the Europe heatwave

Wonderful staff and property. Thank you for your care and a wonderful stay.

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

Wonderful staff and property. Thank you for your care and a wonderful stay.

Air conditioning smelled swage and need claening. We had to turn off AC to stop bad swage smell. Building was old and bed was too soft.

The staff was very friendly and helpful. The rooms were comfortable and spacious.

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.