Sorrento Peninsula Adventure Holidays

We arrived to find the room had a very horrible sewage smell. We contacted the front desk and she attempted to remedy it by putting vinegar down the drain but unfortunately, this did not work. The smell was so bad that we were unable to stay and sit with this nauseous smell so we had to find an alternate hotel due to safety and health concerns. We attempted to get a refund after the fact from Hotels.com, but the property refused to refund the money because they blamed the smell on recent rains, even though the rains happened after we arrived, and not before, so their excuse was not valid. It’s typical of southern Europe. We live here and we know that they never like to take responsibility. It’s just how they are as a culture. So unfortunately, we’re gonna have to do a charge back on our card that we used to make the reservation. Before leaving this review, I gave them the opportunity to do the right thing but not surprising, they refused to do the right thing and refund our stay so apparently they are fine with their guests sleeping in the smell of sewage. This is the first time I’ve ever had to leave a review like this or leave a hotel so it’s disappointing that Hotels.com and the property did not do the right thing and don’t care about the health and safety of their guests. unfortunately this means I cannot use Hotels.com anymore on principal. It’s a shame when people just can’t do the right thing. On a sidenote, the staff we encountered on site were very friendly.

Wonderful location, friendly staff and great breakfast.

The Hotel Villa Traiano in Benevento was a gem. It is located very close to the Arch of Trajan, which unfortunately was underneath scaffolding when we visited, and the central shopping area in Benevento. The staff were welcoming and helpful throughout our (brief) stay, arranging for a taxi for us several times. Also, the lobby is particularly attractive, with a bar area and extremely comfortable seats and sofas, while the breakfast was excellent. Our room was small but clean and adequate, with lovely views of the surrounding countryside. We would definitely stay here again.

It is a lovely hotel with an amazing staff who go out of their way to make sure you are well taken care of. I highly recommend this hotel.

We arrived to find the room had a very horrible sewage smell. We contacted the front desk and she attempted to remedy it by putting vinegar down the drain but unfortunately, this did not work. The smell was so bad that we were unable to stay and sit with this nauseous smell so we had to find an alternate hotel due to safety and health concerns. We attempted to get a refund after the fact from Hotels.com, but the property refused to refund the money because they blamed the smell on recent rains, even though the rains happened after we arrived, and not before, so their excuse was not valid. It’s typical of southern Europe. We live here and we know that they never like to take responsibility. It’s just how they are as a culture. So unfortunately, we’re gonna have to do a charge back on our card that we used to make the reservation. Before leaving this review, I gave them the opportunity to do the right thing but not surprising, they refused to do the right thing and refund our stay so apparently they are fine with their guests sleeping in the smell of sewage. This is the first time I’ve ever had to leave a review like this or leave a hotel so it’s disappointing that Hotels.com and the property did not do the right thing and don’t care about the health and safety of their guests. unfortunately this means I cannot use Hotels.com anymore on principal. It’s a shame when people just can’t do the right thing. On a sidenote, the staff we encountered on site were very friendly.

Wonderful location, friendly staff and great breakfast.

The Hotel Villa Traiano in Benevento was a gem. It is located very close to the Arch of Trajan, which unfortunately was underneath scaffolding when we visited, and the central shopping area in Benevento. The staff were welcoming and helpful throughout our (brief) stay, arranging for a taxi for us several times. Also, the lobby is particularly attractive, with a bar area and extremely comfortable seats and sofas, while the breakfast was excellent. Our room was small but clean and adequate, with lovely views of the surrounding countryside. We would definitely stay here again.

It is a lovely hotel with an amazing staff who go out of their way to make sure you are well taken care of. I highly recommend this hotel.